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yyyyyy x. yyyyyy    

0000 xxxxxx xxxx , xxxx , xxxxx 00000

homexxx-xxx-xxxx

abc@xyz.com

 

 

career objective                              

 

bilingual and thorough pc technician seeking to leverage experience in support of corporate profitability and productivity goals.

 

profile                                                

 

ø  proven track record delivering superior desk-side and end-user support through thorough understanding of networking applications, platforms, hardware systems, and tools.

ø  success resolving internal and external performance issues through error-avoidance resources and specialized training.

ø  dedicated to supporting wide range of needs through ongoing training and education.

ø  reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency and tenacious commitment to results.

ø  fluent in spanish.

 

technical proficiencies

certifications:

comptia a+ & network certifications, (currently seeking mcp)

software:

microsoft office suite (word, excel, powerpoint, outlook, access), active directory, gotoassist, gfi, pgp, symantec antivirus server,

platforms:

windows (xp/vista)

hardware:

pcs, laptops, printers, scanners, fax machines, copiers, pdas,

 

professional experience                

 

acs services-south easton, ma                                                                                   2009 to present

desktop engineer

  deliver remote and onsite technical services, including upgrades, repairs, troubleshooting, account management, and general maintenance of printers, servers, pcs, and laptops.

  encourage client retention through provision of superior customer service and increased availability on weekends and off hours.

 

soundbite communications-bedford, ma                                                                           2008 to 2009

senior desktop pc technician

  assumed full accountability for successful implementation of pda mobile accounts, asset tracking systems, remote assistance, user support, hardware maintenance, and software patching, upgrades, and licensing.

  conducted all new-hire it orientations and recommended supplementary training for individuals falling behind quality standards.

 

vista credit solutions (formerly lightbridge)-burlington, ma                                               2007 to 2008

senior desktop pc technician

  leveraged expertise in dell, hp, and lenovo hardware as well as symantec antivirus server and understanding of networking systems to maintain server operability and backups, troubleshooting disruptions and connectivity issues by phone, e-mail, and remote connection.

  issued onsite repairs for desktops and laptops and ensured all systems were properly upgraded, patched, and functional.

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