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yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
details-focused a+ certified hardware technician eager to offer a progressive employer 15+ years of hardware / software installation, troubleshooting, repair, and maintenance experience, as well as strong client relations talents, team leadership skills, multiple it credentials, and extensive industry-wide training.
profile of qualifications
integral leader who installs, repairs, and maintains pcs, laptops, desktops, plotters, printers, scanners, and other office and networking products, including delivering high-quality services within internal and external team environments.
out-of-the-box thinker who offers comprehensive leadership skills in developing creative it strategies, and enjoys complex, multifaceted assignments which necessitate the demonstration of a collaborative pool of technical abilities.
first-rate communicator who excels in high-volume face-to-face and telephone customer interactions, and previously served as an in-house/bench technician and road warrior field technician working on-site at businesses and residences.
ambitious self-starter who plans, prioritizes, and completes multiple tasks within fast-paced, deadline-driven situations.
professional synopsis
hardware engineer
murtech consulting, dallas, tx 2010 c present
utilize broad scope of industry knowledge to install, configure, and maintain hp instant photo centers consisting of workstation kiosks, printers, scanners, and cd/dvd replicators, along with installing custom software as required.
build and sustain positive public relations by liaising among customers while on-site at the largest retailer in the world.
contribute strong instructional abilities toward providing comprehensive training to store managers and retail associates, including training end users on the successful operation of the hp instant photo center to ensure seamless processes.
certified engineer
hewlett-packard, dallas, tx 2008 c 2010
technical engineer
paladin consulting / northrup grumman, dallas, tx 2006 c 2007
technical consultant / certified engineer
pomeroy it solutions, dallas, tx / hebron, ky 2003 c 2006
expertly served as a pc hardware break/fix vendor for hp s corporate hardware services division (chsd), including installing, configuring, and repairing hp printers, plotters, pcs, and additional hardware devices as necessary.
interfaced among hp clients such as boeing, microsoft, amazon, state farm insurance, the u.s. military, and home users.
maximized it operations efficiency by performing pc hardware, operating system, and hardware installation and repair, along with planning, prioritizing, managing, and completing all configurations, upgrades, and troubleshooting activities.
applied solid communication skills toward discussing technical and operational issues with customers on a daily basis.
ordered parts for repairs and worked on customized software written by hp for order/product documentation.
additional professional roles held prior to 2003
education & certifications
business operations training ati technical institute
faa certified aircraft dispatcher institute of flight operations & dispatch
technical summary
a+ certified professional (id #comp10469717) • hp laserjet certified • hp color laserjet printer certified
hp laptops certified • hp designjet plotter certifications • hp vectra/brio/pavilions/kayak pcs certifications
state farm service training hardware install/repair • ms windows 95/98/2000/vista/xp • ms office programs
dell warranty parts direct certifications • dell pc hardware products trained • peoplesoft skills management certified
hp certification in remote diagnostics • hp pathway to customer satisfaction certification • electrostatic discharge trained
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