Yyyyyy x. yyyyyy                   0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                         abc@xyz.com

                                               

 

Career Objective                             

 

Results-driven leader eager to contribute dynamic management, team building and interpersonal relation skills toward actively supporting a progressive organization as a key staff member

 

Profile                                                

 

Ø  Offer approximately 14+ years progressive experience in a wide array of environments with a comprehensive management background

Ø  Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing strategies to boost company leveraging in a saturated market

Ø  Dynamic communication, presentation, relationship building, and problem solving abilities

 

Professional Experience                

 

Answer America, LLC, St. Paul, MN                                                                                2000-Present

Director of Call Center Operations (National)

  Contribute dynamic leadership skills in directing several call center operations on a national scale, including leading employees, managing different projects, and effectively administering annual budgeting activities.

  Proficiently develop and execute financial and customer service strategies supporting enterprise-wide operations including store openings, technology implementation and staff training.

  Effectively plan, coordinate and facilitate functions to optimize productivity, efficiency and quality, with strong focus on the delivery of superior customer service.

  Design, develop and execute an innovative and effective quality assurance program, which includes implementing customer service standards, mentoring new hires, and tracking progress.

  Spearhead diverse management functions ranging from workflow planning, policies/procedures development, and technology-driven solutions implementation

  Actively negotiate with vendors while coordinating long-term project of converting multiple locations to remote sites.

  Analyze and review work product and general operations to effectuate loss prevention issues and ensured that superior customer service was also provided.

 

Prior experience

 

RA-CO Communications, Inc., Bradley, IL

Call Center Manager

 

Answer America, LLC, St. Paul, MN

Call Center Manager

 

Skills & Training                               

Ø  ACD Switch Management ACT Microsoft Office MS Project Manager Experienced with ACD, VoIP, CTI and IVR. HIPAA knowledge

Ø  Professional Inbound OE software certification Startel Digital Switch (ACD) technical training. Numerous customer service training courses

Ø  Proficient in Word, Excel, Outlook, PowerPoint, Project Manager and ACT 6.0 Windows 2000 Professional, Windows XP Professional

Ø  Multiple continuing education training courses

 

 

 

Yyyyyy x. yyyyyy                   0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                         abc@xyz.com

                                               

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

From leading high performance teams and facilitating superior client servicing to reducing operating costs and executing proactive processes/procedures, I have continually excelled in maximizing performance as a proactive leader. 

 

I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing financial and human resources to generate optimal results.

 

As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

Yyyyyy x. yyyyyy                   0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                         abc@xyz.com

                                               

 

Date

 

 

 

Contact Name

Company Name

Address

City/State/Zip Code

 

 

 

Dear _______________________________:

 

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company.  Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

 

As discussed, I am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  I believe you will find my dynamic (LIST A FEW SKILLS/QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.

 

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  Again, thank you for the enlightening interview.  I look forward to your response.

 

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy

 

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