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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
proficient information technology professional eager to contribute technical expertise, systems troubleshooting, project management and business support expertise in a challenging it administrator assignment.
career profile
ø extensive education and professional training in information technology.
ø over 14 years of intensive helpdesk, tech support and general it experience.
ø well-versed in oracle, ms exchange server, remedy and lotus domino server.
ø knowledgeable in systems analysis, testing, quality assurance and application implementation.
ø effectively interact with diverse groups and professionals at all levels.
ø strong abilities in software/hardware/network troubleshooting and correction.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
ø enthusiastic team player and contributor to organizational proficiency.
ø outstanding capacity to develop and implement advanced applications.
technology skills
ms office suite, windows 2000/xp/nt, ms exchange server, nt server 4.0/2000, winrunner 9.2, lotus notes, remedy, quicktest pro 9.5, epic, orbix 2.3, oracle 8.0, lotus domino server, compaq rackmount 6500/1850/850 servers, lan/wan,
professional experience
kaiser permanente, oakland, ca 2004 - 2009
senior automation engineer
recruited to set-up, configure and troubleshoot software on over 90 workstations while ensuring workstation reliability.
executed tests, entered trouble tickets into system, created and edited web pages and ordered parts.
championed testing group workstation usage.
bank of new york, san francisco, ca 2004
desktop support specialist
supported 75 end users, troubleshot technical problems and implemented software updates.
coordinated with vendors, established training laboratory and set up pcs for office moves.
kaiser permanente, oakland, ca 1999 - 2003
nt engineer
installed software and servers, set up user accounts and workstations and tested code deployments.
developed successful ghost images of windows nt desktops, laptops and servers.
prior career background
have also been employed by otis spunkmeyer in capacity of network administrator managing windows domains, installing and configuring servers, troubleshooting lan/wan equipment and monitoring firewalls; chevron as consultant & pc lan coordinator rolling out windows 95, setting up workstations, troubleshooting and testing pc problems, configuring networks and installing ram.
yyyyyy x. yyyyyy
page two
other assignments with bank of america as lan technical support specialist installing and configuring software, resolving network problems and creating directories; ascend communications installing and configuring software, resolving network equipment problems, creating documentation and researching information and transamerica as computer technician & consultant installing software, setting up networks, maintaining software and hardware inventory, identifying problems and backing up file servers.
education
university of california berkeley extension, berkeley, ca
hands-on cisco router configuration, 1999
school, chicago, il
administering microsoft windows nt 4.0, 1997
supporting microsoft windows nt 4.0 core technologies, 1997
las politas college, livermore, ca
novell v3.12 administration % advanced administration, 1995
networking technologies, 1995
novell v4.1x administration, 1995
introduction to unix, 1995
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