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yyyyyy x. yyyyyy                                   xxxxxx stonebrook ct. c sterling, va

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

solutions-focused business professional with relevant education, well-qualified for position in drafting design.

 

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career profile

ø  b.s., architectural engineering.

ø  upcoming b.s., construction management.

ø  design drafting major.

ø  honors student.

ø  knowledgeable in advanced hardware technology.

ø  over eight years of diversified business experience.

ø  well-organized multi-tasker with strong detail orientation.

ø  deliver exceptional customer service.

ø  contributor in critical process improvement.

ø  ms office mous certified.

ø  background in multiple web-based call center ticket management systems.

ø  adept in relationship building.

ø  proven accomplishments in coordination, strategic planning and project management.

ø  track record of ability in remote troubleshooting.

ø  highly motivated self-starter.

ø  flexible and adaptable to rapidly changing circumstances.

 

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education

itt, chantilly, va

bachelor of science, construction management, design drafting major, expected graduation date

honor roll student

 

universidad mayor de san simon, cochabamba, bolivia

bachelor of science, civil engineering, architectural major, 1999

honors graduate with athletic achievement awards

 

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professional experience

m.c. dean, chantilly, va                                                                                                          2007 c present

level 1 and 2 phone support representative

         recruited to direct efficient processing of incoming electrical and technical service calls.

         provide technical telephone support for broadband customer 24/7.

         meet/exceed organizational requirements for speed, quality and customer satisfaction.

 

direct tv, washington, dc                                                                                                           2003 c 2007

installation manager/technician

         rapidly progressed to management level due to outstanding performance.

         provided leadership for satellite system installation team.

         achieved p&l and hardware objectives.

         troubleshot all on-site technical issues.

         recipient of multiple awards/commendations for excellent service.

 

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