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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
telephone: 0000 xxxxxx xxxx , xxxx , xxxxx abc@xyz.com
objective
results-driven business professional eager to contribute expertise in business development, customer service and administrative operations toward actively supporting a progressive organization in optimizing bottom-line performance.
profile
bilingual (english/italian) with proven expertise in operations leadership, customer relationship management, process improvements, billing, and collections.
outstanding talents in training, motivating, evaluating and managing highly-productive employees.
financially savvy with demonstrated skills in forecasting, budget administration, accounting, and purchasing.
possess an exemplary blend of problem solving, analytical, managerial, strategic planning, and decision-making abilities.
highly adaptable; solid ability to quickly master new roles, responsibilities, tasks, technologies/software, and environments.
excellent track record of identifying, creating and executing innovative solutions to achieve company objectives.
industrious self-starter; set goals and develop action plans for rapid attainment.
professional experience
american income/altig international, knoxville, tn, 2008 to present
enrollment representative
- proactively contact and solicit union members regarding no-cost benefits and promote supplemental insurance benefits to increase company revenues.
- establish immediate rapport vital to acquiring referrals, and continuously provide superior customer service and follow-up.
fort sill national bank, knoxville, tn, 2008
customer service representative (csr)
- as full-service csr, facilitated sales of banking products and services and consistently focused on nurturing relationships to optimize retention and referrals.
- applied tenacity and exceptional interpersonal skills toward consistently meeting or exceeding assigned goals.
liberty national life, knoxville, tn, 2007 to 2008
life/health insurance agent
- proficiently navigated the complete sales cycle by prospecting for new clients, scheduling appointments, meeting with prospects and existing clients, and promoting/presenting insurance products and services.
continued
yyyyyy x. yyyyyy ~ page 2 of 2
professional experience continued
- conducted employee insurance benefits presentations at local businesses during enrollment periods.
anni90 confezione in pelle, empoli, italy, 2002 to 2007
director of operations
- fostered and maintained strong client relationships instrumental to expanding referral network and supporting company growth.
- directed, coordinated and supervised personnel in manufacturing, refinishing, and distribution of artisan quality leather products.
demonstrated thorough knowledge of broad-range business functions in effectively steering hr benefits/payroll and accounts receivable/payable operations.
leveraged exceptional organizational and administrative strengths in maintaining up-to-date records and files.
europa bistro, tacoma, wa, 2001 to 2002
restaurant bookkeeper
- successfully maintained expenses below budget through accurate planning, waste reduction, cost tracking, solid vendor relations, and meticulous purchasing.
- demonstrated strong financial acumen in defining budgets, steering effective cost control, processing payroll, and managing accounts payable and receivable.
- increased restaurant business by driving community relations initiatives to elevate public awareness, interest and traffic.
keybank, fife, wa, 1999 to 2001
relationship manager
- oversaw sales operations by reviewing, originating, processing and closing commercial, consumer, and mortgage loans, opening new accounts, administering deposits, and strengthening revenues by 25%.
- teamed with underwriters regarding loans, lines, and credit card limits, promoted insurance products, and enforced compliance.
nationscredit/the associates, tacoma, wa, 1994 to 1999
branch director
- championed efforts which grew branch from negative start-up to $12m+ by end of second year; effectively increased customer base through dealer financing and aggressive cross-selling of loans, lines, and insurance products.
- successfully minimized delinquency levels by monitoring and controlling problem areas, and performing frequent follow-up.
- critically reviewed credit, offered up-sale solutions, and approved credit within established guidelines.
supervised, motivated, trained, evaluated and managed seven employees.
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
telephone: 0000 xxxxxx xxxx , xxxx , xxxxx abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
i bring to you an unwavering focus on customer satisfaction, outstanding expertise in developing and leading top-performing personnel, and an exemplary blend of talents in daily business management, staff training, steering compliance, and capturing revenue and profit targets. to complement these qualifications, i offer first-rate organizational, strategic planning, purchasing, and multi-tasking skills which are paramount as a <insert job title/position>.
as a proactive contributor to your organization, you will find me to be a highly motivated professional and stellar leader committed to supporting you in achieving your objectives through superior self-initiative and unparalleled prioritization skills. i am confident that i could be a valuable asset to <insert name of organization>, and will call you later in the week to see if we can schedule a time to meet.
sincerely,
yyyyyy x. yyyyyy
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