yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

solutions-focused customer service manager specializing in driving business growth, analyzing consumer needs, building valuable partnerships, providing world-class client relations, and cultivating a strong brand image with superior quality eager to offer 11 years of experience toward maximizing an employer s success.

 

profile of qualifications

 

         top performer who makes solid decisions to reflect positively on business well-being and client satisfaction.

         integral leader who seamlessly handles confidential responsibilities while maintaining high-quality service levels.

         excellent communicator who streamlines processes to increase productivity within fast-paced environments.

         out-of-the-box thinker who prioritizes and manages tasks within high-pressure, deadline-driven situations.

         ambitious self-starter who demonstrates superior attention-to-detail and strong analytical abilities.

 

key areas of expertise

 

high-volume customer service                     strategic planning / analysis                  data / records management

team building / training                              regulatory compliance                          business communications

administrative support                                  project management                              conflict resolution

 

professional synopsis

 

benefits & pensions representative

 

         utilized broad scope of industry knowledge to coordinate high-level benefits and health program communications, along with managing effective daily customer service operations focused on resolving client queries and update issues.

         served as primary point-of-contact for all principal parties, and demonstrated a solutions-driven management style which facilitated win-win outcomes, negotiated beneficial conflict resolutions, and neutralized workplace challenges.

         played a vital role in building and sustaining business by supporting all processes related to meeting clients eligible for participation in programs, including planning, executing, and following up on diverse protocols as necessary.

         optimized efficiency by maintaining high-volume records and database of staff benefits, retiree plans, and updates.

 

program advisor

 

         strategically steered critical administrative support efforts for communication and explanation of government policies and procedures, including actively liaising between department officials and the general public.

         drafted, edited, and disseminated all business communications and mailings, and handled database management.

         expertly examined applications for completeness and accuracy and determined validity of supporting documentation, along with ensuring clients received access to all available resources while offering guidance.

 

education

 

certificate in business administration                                                                     george brown college

diploma in business administration                                seneca college of applied arts & technology

 

 

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am excited to build a rewarding career with your company, and am confident that my professional skills and academic credentials can help to achieve your objectives.  i can offer 11 years of solid experience in high-volume customer service management, team building / training, needs analysis / assessment, and strategic research / planning, and am well-versed in all facets of project management, regulatory compliance, and business communications.

 

to complement my background, note that i completed a certificate in business administration from george brown college.  i also attained a diploma in business administration from seneca college of applied arts & technology.

 

most recently, as a benefits & pensions representative for mercer human resources consulting, i utilized my broad scope of industry knowledge to coordinate high-level benefits and health program communications, along with managing effective daily customer service operations to resolve wide-ranging client queries and update issues.  within this role, i served as primary point-of-contact for all principal parties, and demonstrated a solutions-driven management style which facilitated win-win outcomes, negotiated beneficial conflict resolutions, and neutralized workplace challenges.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.

 

you will find me to be a results-focused professional who can contribute a track record of organizing complex projects, defining key priorities, and meeting goals.  in addition, i can plan, prioritize, and manage team workflow within deadline-oriented environments while streamlining business processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.

 

i look forward to hearing from you, and thank you in advance for your consideration.

 

sincerely,

 

 

 

josh ciccone