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Yyyyyy x. yyyyyy

12730 Brant Rock Drive, #0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx |  abc@xyz.com

 

Performance-driven IT Professional with expertise in Networking and Technical Support

 eager to contribute technical proficiencies as well as  proven leadership expertise toward supporting operations of a progressive organization.

 

Profile

 

  • Leverage hands-on management style to motivate staff and foster cohesive working relationships with all levels of an organization to expedite and ensure project success.
  • Exemplary capabilities in scrutinizing, diagnosing and rectifying complex technical errors and issues.
  • Highly dependable, function well under pressure, and employ well-developed prioritization skills toward consistently meeting or exceeding employer and client expectations.
  • Skilled at installing, configuring, fine-tuning and maintaining hardware, software, and peripherals.
  • Extremely versatile; easily master new roles, responsibilities, technologies and environments.

 

Technical Skills & Credentials


Certifications:

 

  • MCDST (Microsoft Certified Desktop Support Technician)
  • Outlook 2003
  • MCSE 2000
  • A+, Network+, I-Net, Security+
  • Windows XP Professional

 

Software, Hardware & Networking

 

Windows 2000 Professional & Server Administration; Microsoft Windows  2000/2003 Server; Exchange 2003; Microsoft Office 2002/2003/2007; Norton Utilities; TCP/IP; DNS, DHCP, WINS; File Sever; Web Server; HEAT; SMS; Active Directory;  ARCServe; GoToAssist; Cisco components

 

Professional Experience

 

Methodist Hospital System, 2006 to Present

Technical Analyst

         Install, configure and support desktops, laptops, printers and network devices to ensure seamless and continuous connectivity throughout hospital.

         Diligently maintain and update images for multiple desktop profiles within Windows XP.

         Contribute solid telecommunications capabilities toward configuring Cisco IP desk phones and wireless phones and collaboratively handling data and voice drops for new connections.

         Handpicked to lead team in various projects; conduct daily meetings, delegate tasks to peers, and provide regular status reports.

         Synchronize Blackberries with PCs and leverage remote tools such as Novell Console One and SMS to troubleshoot and swiftly resolve software issues.

         Demonstrate excellent versatility in maintaining A/V resources such as projectors and teleconference equipment.

 

Continued

 

 

Yyyyyy x. yyyyyy C Page 2 of 2

 

Professional Experience continued

 

         Serve as first point of contact for support issues spanning password resets and logon failures, network failure alerts, computer equipment malfunctions, and relocation of computers.

         Use HEAT help desk software to assess and prioritize trouble tickets, decisively escalate technical issues as appropriate, and maintain documentation.

         Adeptly support users on Active Directory/Exchange client environment.

 

Getronics, Houston, TX, 2005

Network Analyst

  • Applied sharp troubleshooting talents toward providing telephone and email support with an emphasis in Cisco networking technology.
  • Proficiently supported extensive Cisco hardware and configured two Catalyst 1900 switches and four Series 2500 routers in a lab environment.
  • Monitored and ensured consistent adherence to SLAs and followed up with customer to verify network status.
  • Spearheaded rollouts of 40 Dell OptiPlex GX280 desktops and oversaw email set-up and user account administration.
  • Standardized and documented software maintenance procedures to streamline IT operations.

 

Blue Current/JPMC, Houston, TX, 2004 to 2005

Deployment Technician

  • Played an integral role in completing timely migration of 1,500 Dell workstations.
  • Configured new Windows XP desktops, troubleshot Lotus Notes, replaced hard drive, and conducted quality control inspection to ensure and validate alignment with client s (JPMorganChase) platform.

 

Orrtax Software/ Burnett Staffing, Houston, TX, 2004 to 2005

Technical Support Agent

  • Played solid role in maximizing market penetration for company by collaboratively developing Spanish-language web page using HTML 4.0 proficiencies.
  • Delivered superior client support pertaining to installation and set up of tax software.

 

Best Buy, New York, NY and Houston, TX, 2003 to 2004

Service Technician

  • Provided quality IT support to customers by diagnosing and resolving hardware and software problems, installing and configuring hardware and software, and troubleshooting problems with network cards, video cards, sound cards, motherboards, and modems.
  • Conducted extensive testing to ensure optimum functioning as well as elimination of viruses.

 

Prior Background:

PC Technician, LaMotte Technology/Burnett Staffing, Houston, TX

Help Desk Associate, Weizmann Institute of Science, New York, NY

Intern C Assistant to System Administrator, Merrill Lynch International, New York, NY

 

Education

 

Master of Information Technology C Network Architecture and Design (in progress), Capella University, Minneapolis, MN, 2010 to Present

 

Bachelor of Information Technology, American Intercontinental University, Atlanta, GA, 2004

 

Associate of Science in Computer Network Operations, Katharine Gibbs School, New York, NY, 2002

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