Yyyyyy x. yyyyyy

Experienced Professional with a unique and diverse professional background eager to contribute strong leadership and management skills to the success of a progressive organization.  Expertise in strategic planning, marketing and staff development resulting in increased revenue and efficiency.  Reputation for ability to attain goals and promote growth in a challenging economical climate. 

 

 

w  Operations Management

w  Marketing and Public Relations

w  Drive Business Development Goals

w  Superior Customer Service Delivery

w  Maintain Calm Presence

w  Create and Deliver Training

w  Excellent Communication/Presentation Skills

w  Perform Needs/Gap Analysis

w  Train, Coach and Mentor Staff

w  Gain Cooperation of Staff and Peers

w  Organized and Detail Oriented

w  Medical Industry Expertise

 

 

Xxxxxx Presbyterian Retirement Services  (2007 to Present)

Director of Hospice Admissions for Senior Independence

w  Initiate and coordinate aggressive marketing initiatives to drive community awareness and branding for new Hospice Program; establish strong relationships with referral base and leverage networking opportunities to drive business goals.

w  Participate in community organizations and professional groups, and maintain favorable relationships with social service departments of hospitals, local physicians and portray a positive image to marketing and referral sources.

w  Deliver frequent public speaking presentations to discuss end-of-life care issues at professional events and promote Hospice services.

w  Create and execute educational workshops, CEU programs, and in-services customized to target   audiences including professionals from acute care settings, long term care facilities, Physicians and community at large.

w  Gained a 20% increase in internal referrals due to enhanced communication between the business and clinical departments of the organization.

w  Awarded the Customer Service Excellence Award:, 2008.

 

Tri-Health/Hospice of Cincinnati, Cincinnati, XXXXXX (2005 to 2007) - RN Manager

w  Provided leadership and oversight for 3 nursing departments service 16 area hospitals, 50+ long term care facilities and private residences throughout 4 counties, generating $2MM in annual revenue.

w  Assembled and trained a high performance staff and provided ongoing training and mentoring; coordinated with I.S., Business, Education and other Clinical Departments to develop and implement training for process improvement in customer service and financial reimbursement for services rendered.

w  Increased patient enrollment by over 20% with 12 months by streamlining interdepartmental communications and driving customer service initiatives.

w  Implemented aggressive new hire training and orientation strategies resulting in a decrease of turnover from 7% to 2%.

 

Fort Hamilton Hospital (2004 to 2005) - Staff RN/Outpatient Radiation Oncology

w  Worked within a multidisciplinary team to define treatment plans and educate families and patients on treatments, disease processes and symptom/pain management techniques.

w  Provided ongoing assessment, intervention, and evaluation of patient responses; guided patients and families in identifying and utilizing appropriate community resources.

 

Home Interiors & Gifts, Inc. (2000 to 2004) - Regional Trainer for Customer Service/Product Marketing

w  Named #2 for overall sales out of 100 representatives; led efforts to develop and implement training programs for new sales representatives.

w  Guest Speaker at numerous regional meetings on product marketing and customer service strategies.

 

MJ Nursing Registry, Inc., (1995 to 2000) - Home Care Case Manager

w  Provided leadership for Home Care patients; assessed needs and implemented care plans and provided guidance for families and patients on identifying resources.

w  Acted as patient advocate and secured physician support for patient needs.

 

 

University of Cincinnati, College of Nursing & Health - Bachelor of Science, Nursing

 

July, 2007: Spent 3 weeks overseas as a representative of a non-profit organization tasked with providing business strategies and solutions for medical organizations in 3^rd world countries.