career profile

 

business professional with strong work history in airline and retail industries. pursuing a bachelor s degree in accounting to transition career. previous retail experience includes bookkeeping, ledger, and accounts receivable/accounts payable tasks. possess excellent project management, vendor/client relations, customer service, and team leadership skills.

education

 

university of wisconsin-parkside, parkside, wi

accounting coursework, 2010

     key coursework: intermediate accounting, individual taxation.

     inducted into beta gamma sigma honor society.

 

university of wisconsin-whitewater, whitewater, wi

accounting coursework, 2010

     key coursework: cost accounting.

     need to complete 6 courses to receive bachelor s degree in accounting.

 

whitewater university, whitewater, wi

bachelors of business administration, 1977

 

university of wisconsin-waukesha, waukesha, wi

associates in liberal sciences, 1976

professional experience

 

u.s. airways, milwaukee, wi; boston, ma; charlotte, nc                                     09/1985-10/2009

operations agent (1990-2009)

     administered database to enter weights of passenger, cargo, and baggage to obtain computer calculated aircraft trim settings.

     secured updated weather reports for aircraft pilots.

     facilitate arrival and departure of planes to ensure high levels of customer satisfaction.

     collaborate with other station personnel to coordinate operations in an efficient manner.

     responded to emergency situations as needed.

 

customer service agent (1985-1990)

     facilitated ticketing and passenger check-in by issuing tickets and seat assignments and leading a timely boarding and de-planing of flights.

     rerouted passengers on delayed and canceled flights.

     provided general assistance to all passengers.

 

 

 

 

 

mid-state airlines, milwaukee, wi                                                                                   10/1984-09/1985

ticket agent

     issued tickets and seat assignments and assisted with boarding and de-planing of passengers.

     rerouted passengers on delayed and canceled flights.

     resolved customer issues and maintained high levels of customer service.

 

aeromech airlines, bluefield, wv                                                                                   06/1980-10/1984

ticket agent

     created a field conditions report for inbound flights by testing runways with vehicle braking times.

     issued tickets and seat assignments and de-iced planes as needed.

 

aeromech airlines (continued)

     determined runway conditions for landing and take-off.

     set up freight shipments and computed weight and balance for planes.

     provided superior customer service.

 

spurgeons department store, goshen, in                                                         01/1978-12/1978

assistant manager

     supervised floor clerks and oversaw opening and closing procedures daily.

     prepared and delivered bank deposits and completed bookkeeping functions.

     ensured superior customer service to gain referred and repeat business.

 

central machine works, waukesha, wi                                                                            1970-1977

maintenance/bookkeeping

     made entries into accounts receivable ledger and tracked billing of customer accounts.

     balanced books for monthly closing procedures.

     prepared and processed payroll checks.

     maintained and tracked cost of equipment and other supplies.

     verified cost of materials and labor on purchase orders.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

date

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in an accounting capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.

 

my solid work history includes 25+ years in the airline industry with previous accounting and bookkeeping experience for retail establishments. i am looking to transition my career back into a bookkeeping or accounting position and have taken recent accounting coursework at the university of wisconsin. with my progressive experience in roles that require consistent analytical, accuracy, problem-solving and team leadership skills, i feel i will be a benefit to your organization.

 

some key responsibilities from my work history include:

 

ö      administered database to enter weights of passenger, cargo, and baggage to obtain computer calculated aircraft trim settings.

ö      created a field conditions report for inbound flights by testing runways with vehicle braking times.

ö      made entries into accounts receivable ledger and tracked billing of customer accounts.

ö      balanced books for monthly closing procedures.

ö      prepared and processed payroll checks.

ö      maintained and tracked cost of equipment and other supplies.

ö      verified cost of materials and labor on purchase orders.

 

to complement this background, i possess a bachelor of business administration.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. my goal is to transition my experience, creativity, and enthusiasm to your organization. i am confident that i could be a valuable asset, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

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