career objective                              

 

results-focused operations manager eager to contribute broad-scope experience toward supporting progressive company in optimizing productivity, business growth, and bottom-line profits.

 

profile                                                

 

ø  consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of client needs.

ø  effective leadership skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous projects with varying degrees of priority.

ø  excel in big-picture thinking while energizing teams and building consensus among disparate groups in order to make things happen.

ø  reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency and tenacious commitment to results.

 

core competencies

strategic market planning	corporate vision & mission	recruiting & staffing initiatives
profit optimization	cost reduction & avoidance	documentation & presentations
policy & procedure development	relationship building	analysis & reporting
program management	personnel management	budget administration
p&l responsibility	performance evaluations	vendor & contract negotiations

 

accomplishments                              

 

  ensured 100% customer satisfaction and retention rates at john sines by fostering customer-focused approach to sales and service.

  successfully achieved 7% sales increase during 2007 at general rental center when industry faced 20-30% revenue decreases by bolstering dock and lift sales.

  decreased operating and maintenance costs at general rental center by 35% after implementing vigilant preventive maintenance schedule.

  conceptualized decentralized inventory control for krispy kreme that produced $750k in annual savings through product waste management.

 

professional experience                

 

john sines import auto repair-plymouth, mn                                                                 2008 to present

service consultant

  encouraged growth and retention of new business through arrangement of service appointments and detailed outline of repair orders, associated costs, and alternative solutions.

  calculated service cost and timing estimates based upon shop repair schedules and availability of automotive parts and periodically delivered progress updates while assessing additional service needs and acquiring client approval for such repairs.

  resolved customer complaints with high degree of success, ensuring thoughtful advocacy and follow-ups while maintaining dealership interests.

  contribute hands-on assistance to repair teams to ensure effective vehicle delivery and acquired thorough understanding of automotive mechanics.

 

general rental center-annadale, mn                                                                                  2006 to 2008

general manager

  organized and facilitated all daily rental equipment operations while catalyzing front and back of house personnel performance to optimize revenues.

  administered staff performance appraisals and secured low turnover rates by executing intensive training regimen designed to maximize workplace cohesion.

  tracked labor and other costs and analyzed revenues for projections of store sales plans.

 

krispy kreme-waite park, mn                                                                                            2005 to 2006

route manager

  created top-performing team of route sales representatives by developing and delivering effective training programs in product placement, computer-supported administrative functions, and general route information.

  achieved business plan objectives and profitability according to store operating plan and formulated financial goals.

  strengthened customer service levels while orchestrating diverse product lines and delivery schedules and timetables for 70 accounts.

 

**    ***    **

further experience as tracked vehicle specialist for united states army, acquiring key leadership, relationship building, communications, and problem solving abilities.

 

education & activities                     

 

saint cloud university-saint cloud, mn

bachelor of science in business management, concentration in human resources

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

 

with more than 10 years of experience contributing to leadership and sales goals of federal, food service, and automotive organizations, i have honed my skills for the express purpose of supporting profitability and productivity objectives. it is with this expertise that i hope to prove myself invaluable to (company name) in the role of (role title).

 

in addition to a bachelor of science in business management (human resources concentration), specialized training, and a results-oriented work ethic, i also can offer:

 

  consistently launched successful strategic programs that have secured 100% customer satisfaction rates, $750k revenue savings, and 35% cost reductions.

  motivated and led multidisciplinary teams to ensure productivity and morale in high-pressure situations centered upon process improvement.

  delivery of peak customer service and satisfaction utilizing data-driven decision making with working knowledge of wide range of technologies.

  proactively develop strategic alternatives that drive continuous improvement goals.

  ensure timely completion of all projects within established schedules.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your operations, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

 

 

 

date

 

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting (title of position applying for) position currently available with your company.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team leader eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic (list a few skills/qualifications relevant to the position) skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

date

 

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

allow me to take this opportunity to restate my interest in joining (company name) in the role of (role title).

 

a professional in the field with more than 10 years of leadership and sales experience in federal, food service, and automotive industries, i eagerly await more career challenges that can be met by my (mention particular qualities they respect and admire in their employees).

 

my skills and professional history demonstrate a strong commitment to individual and company success. i believe my background and future goals are tailored for the position of (role title) and i would welcome the opportunity to interview.

 

thank you for your consideration.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy