yvonne watts, ed.d, nha, sphr
0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com

executive profile

senior operations and human resource management executive exploring opportunity to contribute expertise in financial planning and administration, resource allocation, organizational development and strategic change initiatives, corporate governance, and union and non-union employee relations towards supporting a progressive organization in optimizing financial and operational performance.  demonstrated ability to effectively develop, implement, and manage highly effective programs that align with organizational goals and business needs. apply strong listening and diplomatic skills towards building productive employee relations and efficiently resolving conflicts.  introduce policies and procedures that optimize staff / management interaction, increase employee motivation, reduce potential for legal actions, and achieve corporate objectives. ensure compliance with established protocols, contractual requirements, and accrediting body and regulatory standards.  dynamic communication, presentation, negotiation, and relationship management skills.

 

~ key achievements ~

• as svp of corporate services, launched multiple new programs and process improvements to improve overall operational performance of lutheran life communities; created and continue to manage the centralized information technology department, corporate compliance program, corporate risk management program, and servant leadership program.
• successfully reduced staff turnover and employee grievances at lutheran life communities by developing and implementing recruitment, retention, and internal conflict resolution programs; conducted thorough review and re-wrote employee handbook.
• substantially lowered workers compensation insurance premiums with the introduction of various initiatives.
• formulated and regularly updated in-depth operational policies and procedures manual for lutheran social services of illinois.
• successfully managed carf three-year accreditation process for lutheran social services of illinois and achieved all requirements within 90-day timeframe.
• played an integral role in developing illinois-approved child care / habilitation aide certification program while administrator / clinical director for lutheran social services.
• wrote winning county transportation grant for additional wheelchair vehicle for miami cerebral palsy residential services.
• served on committee responsible for developing florida state s five-year plan for individuals with disabilities.

career path

lutheran life communities, arlington heights, il                                                                           1998 c present

senior vice president, corporate services

• drive all aspects of financial planning and administration, human resources management, information technology services, risk management, corporate compliance, and strategic initiatives for this multi-campus provider of residential and healthcare options for seniors and their families.
• direct all strategic planning and organizational development efforts; serve as executive advisor to board members, executives, and all levels of employees, additionally act as corporate compliance officer responsible for the legal compliance program.
• establish and manage standardized hr policies and programs covering employment, compensation, benefits, performance management, employee relations, recruiting, retention, and staff development for more than 1500 employees enterprise-wide.

 

 

continued

yvonne watts                                                                                                                                         page 2

 

lutheran social services of illinois, chicago, il                                                                                 1994 c 1998

associate executive director (1997 c 1998)                  

• in recognition of outstanding performance, promoted to executive-level position entrusted with administering $2m annual budget and directing comprehensive activity for the agency network.
• coordinated early intervention, respite, and residential programs for children and adults with developmental disabilities; managed all programs in accordance with state and federal regulatory standards.
• led hr functions and resolved employee relations issues for 150+ staff members; successfully negotiated contracts with health care professionals and providers.

administrator / clinical director (1994 c 1996) 

• prepared and administered $1m annual budget for 150-bed skilled pediatric nursing facility serving individuals with developmental disabilities.
• managed cross-function team of more than 200 health care professionals, para-professionals, and educational and residential personnel; actively participated in labor union contract negotiation and dispute resolution processes.

 

miami cerebral palsy residential services, inc., miami, fl                                                                1986 c 1994

assistant associate director (1992 c 1994)                                                                   

• directly supported the associate director in developing, implementing, evaluating, and modifying habilitative services and activities for 96 residents with developmental disabilities.
• proficiently coordinated and managed all dietary and environmental programs; supervised personnel to ensure adherence to strict quality standards and efficient provision of services.

administrator (1986 c 1994)                                                                                         

• expertly oversaw operational and habilitative services for a 24-bed intermediate care facility for individuals with developmental disabilities; cited for 0 deficiencies on annual state compliance surveys.
• developed and administered facility budget to optimize provision of care and overall financial performance.

 

~ prior background ~

state of ohio department of mental retardation & developmental disabilities, columbus, oh

mental health administrator / staff development training officer / activity therapist

 

~ military service ~

united states marine corps reserve

honorable discharge

education

nova southeastern university, ft. lauderdale, fl

doctor of adult education       

 

florida international university, miami, fl

master of health services administration                                            

 

ohio state university, columbus, oh

bachelor of science in special education                                           

~ credentials ~

certified senior professional human resources (sphr)

licensed illinois nursing home administrator

 

yvonne watts, ed.d, nha, sphr
0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity as a insert specific job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of program development and management experience, with a strong record of successfully directing financial administration, human resources, legal compliance, and strategic planning initiatives.  i excel at assessing existing operations and creating solutions that result in across-the-board improvements, and am adept at developing and enforcing company-specific policies, procedures, and programs in line with corporate objectives.  my unique blend of sharp business acumen and superior interpersonal relations skills has consistently proven instrumental in my success. 

to complement this background, i hold an adult education doctorate degree, as well as a master of health services administration degree, sphr certification, and an illinois nursing home administrator license.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

yvonne watts