yyyyyy x. yyyyyy                                                           (205) 0000 xxxxxx xxxx , xxxx , xxxxx 00000                                                                                                                                                                      abc@xyz.com

executive profile

offer numerous years of experience in information technology consulting, systems integration and implementation, product development, global marketing, sales support, contract negotiation, and team leadership.  provide expert business analysis and consultation to c-level executives.  demonstrated ability to develop and implement highly successful business improvement plans in exceptionally competitive environments.  solid record of effective leadership, staff development, resource allocation, and p&l management.  sharp business acumen and dynamic entrepreneurial aptitude.  superior communication, presentation, negotiation, and relationship management skills.   

 

~ key qualifications ~

best practice strategy ~ business case development ~ business process reengineering ~

customer relations ~ enterprise integration ~ hardware / software / systems selection & upgrades ~ organization management ~ resource control ~ strategic planning ~ training ~ vendor management

bilingual in english / spanish

 

~ technical proficiencies ~

switches:                      nortel, rockwell (galaxy, spectrum), lucent

middleware:                  call path, call visor

systems integration:      api, aix, tcp/ip, mq

systems:                      ibm rs6000, as400, hp9000 (890 & 700 series)

databases:                   oracle, sybase, informix

operating systems:       unix, windows nt, windows95, windows98

architecture:                  peer-to-peer, client/server

software:                      ms project, project workbench, lotus notes, powerpoint, excel

professional experience

jsk consulting, insert city, costa rica                                                                                                           1999 c present

president / ceo

• successfully direct all aspects of operations including p&l, human resources, and client and vendor relations; additionally drive all it consulting and systems integration sales and business development efforts.
• work closely with clients to analyze business systems, develop business cases for change management initiatives, and negotiate key contracts; provide knowledgeable guidance regarding professional services and end-to-end solutions.
• continually expand jsk s portfolio of service offerings through identifying, qualifying, and contracting third party vendors.

 

nuance communications, menlo park, ca                                                                                                                      2002

director of systems integration practice

• designed new internal systems integration practice responsible for increasing si- and consulting-related revenues; developed business case and strategic business plans, managed p&l and staffing, and provided sales and marketing support.
• cultivated cross-functional alliances to develop and deliver comprehensive end-to-end speech solutions for telecommunications and financial services clients.
• negotiated favorable partner contracts including master level sub-contracting and project-specific agreements; created and managed systems integration partner channel.
• actively contributed to development and implementation of company-wide  operational strategies and practices as a key member of the corporate operations team.

 

nortel networks, inc., insert city, al                                                                                                                    2000 c 2001

director of global market / product development

• led new service development, market assessment, business unit strategic initiative development and implementation, and process design / product management for multiple lines within the global professional services organization for the service provider and carrier market; managed global consolidation of operations.
• conducted extensive research to identify, evaluate, and recommend partnerships and alliances to deliver best of breed end-to-end managed service solutions to customers; managed market surveys regarding competitive products, positioning, prices, and strategies.
• selected to serve as a coach and mentor to product managers, developed new business opportunities with existing and prospective clients, contributed to  r&d resource management and funding decisions, and managed development of product presentations on assigned product lines and new product concepts.

 

continued

ken causey                                                                                                                                                                                                                          page 2

 

emerald solutions inc., insert city, al                                                                                                                 1999 c 2000

senior practice director, telecommunications

• established business and marketing strategy for the telecommunications practice for the south central us region and expanded delivery of b2b and e-business solutions to highly competitive foreign markets.
• built delivery team, created project management standards and standard operating procedures, managed all professional service activities and client engagements, and achieved exceptional levels of customer satisfaction.
• expertly managed full responsibility for p&l and budget management for the regional telecommunications practice.

 

lockheed martin corporation, insert city, al                                                                                                                   1999

sr. manager, project management office (contract)

• effectively implemented pmo best practices and configuration management activities, and played an integral role in facilitating governance board, change control board (ccb), software change control board (sccb) processes.
• coordinated third party software development, hardware configuration, and infrastructure design; additionally managed user acceptance testing (uat) for multiple concurrent releases and oversaw help desk operations including database management, call volume and staffing projections, tracking tool assessment, and report development functions.

 

information management associates, insert city, il                                                                                              1998 c 1999

director of telecommunications practice, global professional services

• performed a broad scope of project management functions, including project estimating, budget control, resource management, staffing (employees, sub-contractors, and third party vendors), client relations, sales support, and oversight of execution for full lifecycle.
• accurately identified complex business requirements and provided consultation, developed solutions, created business cases and defined project scope and budgets, directed third party vendor product selection.

 

grant thornton llp, insert city, co                                                                                                                     1997 c 1998

senior management consultant (contract)

• assisted major telecommunication companies and international financial service institutions in evaluating and selecting call center automation solutions.
• managed implementations and system integrations to maximize inbound and outbound calling capabilities; worked with a range of components, including integrated voice response (ivr), computer telephony integration (cti), call blending, predictive dialing, and windows nt operating systems.
• provided sales support for technology partners and developed marketing collateral promoting grant thornton llp as the preferred system integration services provider.

 

computer sciences corporation, insert city, co and london, england                                                                 1993 c 1997

senior operations consultant

• in recognition of outstanding performance, steadily progressed within company to attain ultimate position entrusted with delivering presentations on industry direction to major european and us telecommunications companies.
• served as subject matter expert regarding workforce management, customer care, and billing solutions; coordinated introduction to new markets in europe, the middle east, and africa.
• assisted clients in determining hardware, software, and third party vendor requirements for new installations; developed business cases and defined project scopes.

project manager

• developed, adjusted, and monitored project planning and execution; maintained responsibility for budget administration throughout full lifecycle and ensured projects were completed on time.
• partnered with clients on new requirements definition, contract and change management, and risk assessment and mitigation.

consultant

• directed third party vendor and client requirements definition, multiple product integration, and delivery and installation of work force management and billing/customer care applications; provided client updates and support during installation, cut-over phase, and initial implementation of new applications and software upgrades
• assisted in writing responses to request for proposals (rfps) for international telecommunications service providers

associate consultant

• trained external clients and internal users; designed, developed, and installed training databases.
• provided expert online customer support and issue resolution for 16 remote client locations; additionally managed system, software updates, and code revisions testing.

education

jacksonville state university, jacksonville, al                                                                                                               1990

bachelor of science in business administration and environmental psychology