Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

 

 

KSA Responses

3. I am experienced in the following 9 laws/acts/regulations: 5. Equal Opportunity Act (ECOA - Regulation B); 6. Fair Housing Act; 7. Fair Credit Reporting Act; 9. Community Reinvestment Act (CRA) after 9/1/2005; 10. Truth in Savings Act (Regulation DD)11. ;  Funds Availability Act (Regulation CC); 12. Electronic Funds Transfers Act (Regulation E); 13. Right to Financial Privacy Act; 14. Fair and Accurate Credit Transactions Acts (FACTA) after 1/1/2003 as well as familiar with 1. Truth in Lending Act (Regulation Z) and 14. Unfair and Deceptive Act or Practices
In the answer box below, provide examples from your experience, education and training, including the name of the insured financial institution and a contact where the work was performed. Include specific accomplishments in your response. Where dates are noted for Federal laws, acts and/or regulations noted above, support your experience after the noted date. Cross reference this information to your resume. Failure to respond may result in disqualification from consideration for the position.

 

I have solid background in a large majority of the acts/laws/regulations specified gained and applied through 6 years background as Operations Manager with US. Bank from 2004-2010, and all background used in responding to this question comes from this most recent employment history. In each of the selected acts/laws/regulations which I ve designated qualifications in, and which I m clarifying through itemization below, I have been responsible for not only interpreting and applying these acts/laws/regulations, but ensuring all team members are well-versed in executing them as well through effective training and leadership.

 

Equal Opportunity Act and Fair Housing Act
At the branch level, we accepted and reviewed loan applications on a daily basis and I was accountable for ensuring the prevention of discrimination by the branch and its employees in discussing or taking loan applications from customers through consistently fair and non-discriminatory  practices.  This required that all applicants be requested to provide the same information without variances and that personnel abide by these guidelines in gathering information as well as conduct themselves in a professional and consistent manner while interfacing with the applicant to mitigate potential discrimination. 

 

Fair Credit Reporting Act.
To ensure fair credit reporting, my staff were required when advising customers that loans or accounts had been denied due to information generated from a reporting agency that they would be receiving a written letter stating name and contact information relevant to the reporting agency as a tool for determining any steps to address/correct the denial.  In line with the Fair Credit Reporting Act, they were also trained and required to advise customers that any decisions to deny a loan application or account were made by U.S. Bank, not the reporting agency, based on information that we had received from the reporting agency.

Community Reinvestment Act
In this capacity, my background is focused on training staff in the Community Reinvestment Act as well as where the customer can locate information within the branch and region regarding any questions related to U.S. Bank s CRA compliance.

 

Truth in Saving Act.
As Operations Manager, I as well as my staff ensured consumers were advised thoroughly on disclosures when opening an account, providing the customers with the ability to compare competitor offerings and understand terms of their accounts.  Information we provided in these disclosures ranged from fees and interest rates to annual percentage yield.

Expedited Funds Availability.
I am aware this was enacted to standardize hold periods on deposits made to commercial banks and to regulate bank use of deposit holds, based on factors including type of check presented, customer relationship with the bank and whether transaction was typical for the customer.  I applied my knowledge of this act toward training staff in what to look for when accepting checks, steps in making informed decisions on any questionable activities and requiring they assess holds placed for critical compliance with applicable regulations.  Further, I or my staff expertly advised customers on reasons for hold based on regulatory guidelines.

Electronic Funds Transfer Act
This act protects anyone using electronic transactions and gives them recourse should there be fraudulent electronic transactions on their account.  For compliance, we provided Regulation E information to the customer as well as assisted them in filing Regulation E claims for submission to and processing through the Fraud Department.  I ensured each  team member knew which transactions were covered under Regulation E as well as how to handle any reports of fraudulent electronic activity on a customer account, from initiating a claim and timeframe for provisional credit to timeframe for completion of claim 10, 45 or 90 days) based on type of transaction. 

Right to Financial Privacy Act

I am knowledgeable in the regulation s applications in customer notification prior to disclosure in developing customer information which may be used by the government.

Fair and Accurate Credit Transactions Act
As Operations Manager I made a point of ensuring each Banker was aware of the customers right to obtain one free annual credit report from each of three nationwide credit reporting companies as well as how to advise them on requesting a report via Internet. We further advised customers that they were able to place alerts on their reports should they suspect they may have been a victim of identify theft.

 

My familiarity with the Truth in Lending Act and Unfair and Deceptive Acts or Practices is sufficient to rapidly apply that knowledge based on my expertise within the financial services/banking industry  I also believe that knowledge of the few acts/laws/regulations primarily targeted toward mortgage industry that I ve not yet worked with can be quickly acquired and applied, again based on my industry background.

 

You may contact my former Supervisor at U.S. Bank, Joy Schanz, at  xxx-xxx-xxxx  for verification.

15.  I have coordinated examination, audit, and/or internal review activities with associates in my immediate work unit and in related units in my employing organization (State agency, Federal agency, bank, savings and loan, credit union, audit/consulting firm, or equivalent organization).

Please elaborate on your role in coordinating projects and work activities with employees, officials, and outside organizations. Please limit your response to 1/2 typewritten page (1,500 characters).

For the past six years (2004-2010) I have thoroughly coordinated and facilitated the examination, audit and review of bank activities as Operations Manager with U.S. Bank, with a strong focus on regulatory and internal compliance as well as optimal operational performance.
My comprehensive knowledge of regulations/laws as well as internal/banking policy, procedure and protocol played a vital part in driving results-focused daily, weekly and periodic examinations, audits and/or internal reviews.
 

With personal accountability for legal and regulatory compliance, I have conducted comprehensive daily loan document and consumer/account file reviews, cash audits and risk analyses as well as thorough evaluations of general ledger accounts, cash controls, wire transfer documentation, and branch security procedures.  In coordinating examinations, audits and/or internal reviews, I effectively trained, assigned and directed personnel from project inception through delivery.  In facilitating these ongoing reviews/audits, I consistently held an instrumental role in ensuring branch compliance with Federal and internal regulations as well as audit preparedness.

 

 

Contact U.S. Bank Supervisor: Joy Schanz; Phone:  xxx-xxx-xxxx