yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-focused general manager specializing in driving business growth, building solid teams, creating strategic initiatives, providing world-class customer service, and cultivating a strong brand image with superior quality eager to offer proven experience toward maximizing an employer s bottom-line.

 

profile of qualifications

 

         integral leader who effectively identifies lucrative revenue-boosting opportunities, defines targeted strategies for capturing new business, develops existing clientele, and attains solid leveraging in multiple competitive industries.

         top performer who makes decisions to reflect positively on business efficiency and employee satisfaction, along with supporting quality staff recruitment that encourages diversity, low turnover rates, and high levels of company loyalty.

         out-of-the-box thinker who excels at conceptualizing, creating, and implementing solutions-focused strategies, including developing valuable partnerships while overseeing key initiatives in coordination with multiple stakeholders.

 

core competencies

 

multi-unit management   team building / training   strategic analysis / planning   policy / procedure development

market / trends analysis    multi-territory market growth    short- / long-term business plans    multimillion-dollar budget control

regulatory compliance    c-level business relations    merchandise presentations    profit & loss responsibility

professional synopsis

 

assistant general manager

 

key accomplishments

ø recognized by t.g.i. friday s regional vp for exceptional leadership, coaching, and mentoring in january 2010, and lewisville location received status as best go-to place for executive leaders and vips per vp acknowledgment.

ø selected to launch a corporate-wide happy hour campaign which generated double-digit annual sales increases.

ø cited by ceo nick sheppard for outstanding performance while serving on carlson board of directors in 2010.

ø spearheaded community marketing programs which resulted in 6% sales growth within the 3^rd quarter.

ø coordinated promotional gift card offerings for the u.s. military retirees annual military ball.

 

         applied dynamic leadership talents toward directing a full-service restaurant generating $2.6m annually, including spearheading the implementation of key annual business plans, defending a $700k budget, and training 80+ staff.

         drove business growth as a vital member of a talent acquisition team in hiring and recruiting top-performing managers, along with building strong staff and management relationships via active, empathetic communications.

         constructed several high capital departments that contributed significantly to reducing operating expenses.

 

co-franchise owner / principal / regional training director

 

key accomplishments

ø increased sales 12% within 1^st quarter by establishing a multi-tiered gift certificate promotion for the holidays.

ø launched a comprehensive instructional program to generate clear guidelines on hiring, training, job-design, and performance evaluation which eventually became the company s benchmark operations manual for 300+ units.

ø reduced eeoc complaints and turnover by developing solutions-focused diversity and ethnic training programs.

ø designed and delivered a 50-hour training program in only 2 weeks that helped managers understand hr processes.

ø established and created a region-wide compensation program encompassing wages, bonuses, and staff reviews.

ø selected potential franchisees to open new stores within the dfw market as a talent acquisition partner.

ø decreased attrition 15% and enhanced employee morale which contributed to positive sales growth.

ø successfully reduced operating expenses by 12% without affecting quality of overall operations.

ø achieved 10% sales growth by initiating a strategic marketing campaign with local schools.

ø cost-effectively re-negotiated vendor contracts to reduce expenses by 10%.

 

         strategically steered business operations of 2 high-volume quick-service restaurants with $1.2m in annual sales, including designing and delivering targeted training for 300+ outlets while building and defending a $300m budget.

 

resume • page two

(xxx-xxx-xxxx • abc@xyz.com

 

 

professional synopsis (continued)

 

co-franchise owner / principal / regional training director (continued)

 

         ensured compliance with all permit licensure, insurance, and taxes to maintain seamless business operations, along with partnering with adp in the accurate processing of payroll, payroll taxes, and workers compensation data.

         directed and trained franchisees on risk management policies that included sexual harassment, orientation, eeoc, ada, at-will employment, federal civil rights act, fmla, and flsa.

 

independent business consultant

 

key accomplishments

ø consistently obtained high-level district- and nation-wide rankings to include setting new company sales records.

ø led p&l seminars on increasing profit margins and reducing expenses which achieved a 10% increase in noi.

 

         utilized broad scope of industry knowledge and business acumen to educate franchise owners on diverse food service and small business administration areas, including participating in leading franchisees on risk management policies that contributed to protecting brand and unit assets, as well as analyzing pay bands for all staff levels.

         created and implemented organizational development strategies to improve performance within local markets.

 

education & certifications

 

master of business administration (human resources emphasis)                       keller graduate school of management

bachelor of science in business (technical management emphasis)                                                                 devry university

 

security+, microsoft certified professional, microsoft certified systems administrator                            ced solutions