Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                                                                                                              abc@xyz.com

 

Account Manager

 

 

Profile

Ø  Performance-driven professional with expertise in defining, developing and executing targeted strategies to generate new business, develop existing clients, expand/diversify revenue streams, and maximize competitive market leveraging.

Ø  Recently managed 5 of 8 top accounts for GM Nameplate, Inc., with high-profile clientele ranging from Intel and HP to Anritsu and Bentley.

Ø  Dynamic communication, consultation, needs assessment, presentation, negotiation, and relationship building skills crucial to growing business, delivering world-class client servicing and ensuring customer satisfaction.

Ø  Expert listening and client servicing skills led to high customer service ratings at California State Automobile Association, as well as increasing revenues through client referrals.

Ø  Proficiency in Arabic language led directly to a 25% increase in annual sales revenues for prior employer.

Ø  Adept in evaluating, addressing and efficiently resolving account issues.

Ø  Sharp business acumen; effectively collaborate with cross-functional teams/departments, strategically enhance and streamline processes to boost performance and proficiently manage projects and administrative functions for optimal productivity

 

Professional Experience

GM NAMEPLATE, INC. C San Jose                                                                                         Start Date - 2009   

Account Manager

         Sole point of phone and e-mail contact for clients, with responsibility for full-scope order process, from initial contact through production and order delivery.

         Actively collaborated with cross-functional production, quality and estimating departments and troubleshoot all customer issues and strategically planned, coordinated and facilitated meetings to address customer issues.

         Entrusted with managing key accounts, with accountability for identifying and responding to customer needs,  handling all RMAs, reviewing/coordinating customer UL parts requirements and modifying for approvals,  delivering value-added solutions to customer design, generating customized blueprints, creating/presenting job estimates, negotiating tooling/art changes, and providing solutions-focused corrective actions.

         Strategically evaluated and established profit margins targeted toward company goals; thoroughly reviewed and effectively negotiated annual contract costs for competitive and optimal pricing.

         Successfully streamlined customer sample product request process to capitalize on opportunities for capturing new business.

         Ensured critical compliance with ISO standards and capitalized on opportunity to continue ISO training.

 

KUBIK ENTERPRISES C San Jose                                                                                          2004-END DATE

Customer Service/Sales Representative

         Oversaw all aspects of inbound sales and customer service inclusive of taking orders, working with production manager on shipment schedule and providing premium follow through with customers.

         Observed customer orders throughout the work order cycle to ensure on time completion according to customer specifications.

         Selected by management to train new personnel in customer service objectives and standard operating procedures.

         Self study in storage and retrieval systems led to significant savings to the company for value added profitability through cost reductions, efficiency and superior customer service.

 

 

 

 

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Yyyyyy x. yyyyyy                                                                                                                                         Page 2 of 2

 

CALIFORNIA STATE AUTOMOBILE ASSOC C Santa Clara                                                 1989-1993, 2001-2004

Insurance Sales Representative

         Proactively applied dynamic project planning toward prospecting and managing a large high volume of auto and home insurance customer accounts inclusive of flood and earthquake insurance needs.

         Demonstrated excellent consultative and solutions based sales expertise in making presentations to potential customers and meeting the needs of existing clientele.

         Applied industry and regulatory knowledge to qualifying and mentoring customers through the insurance process by finding the best solutions, issuing insurance certificates, billing clients and making collections on accounts.

         Full responsibility for performing home inspections according to internal policies and federal regulations while providing the highest levels of customer service.

Field Claims Adjuster (1989-1993, 2001)

         Demonstrated exceptional investigation and evaluation methods in response to property and auto claims processing, handling first and third party claims.

         Applied extensive research and evaluation skills toward facilitating claims adjustment needs in support of strategic business objectives.

         Providing all aspects of insurance claim management including joint client and attorney consultations, claim and liability reviews, settlement negotiation and payment authorization.

         Researched policy contract language to verify coverage and made responsible account determinations.

         Employed excellent verbal and written skills toward settlement negotiations and claims resolution in line with company standards of performance.

         Reviewed and issued drafts for justified medical bills, inspected and photographed property damage for insured and claimant s vehicles and negotiated costs with repair shops.

 

Prior Background: Outside Sales Representative, Mac Cal Company-San Jose; 1993-1997

Education & Professional Development

A.A.S. in Administration of Justice, West Valley College, Saratoga

International Relations, UC-Davis

Property & Casualty License, Quick Learning School

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                                                                                                              abc@xyz.com

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a career opportunity with your company, and am submitting my resume for your review.  In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include experience in diverse industries that require exceptional sales, client relation and customer service skills.  Most recently, I successfully managed 5 of my employer s top 8 accounts, working closely with high-profile clients including HP and Intel to build business and ensure delivery of world-class servicing.  I excel in identifying and addressing customer needs, implementing targeted action plans to drive revenue growth and collaborating with internal departments and clients to boost bottom-line performance.  I am consistently committed to ensuring client satisfaction through proactive interfacing and solutions-focused servicing and possess dynamic communication, consultation, presentation, and negotiation skills crucial to optimizing business growth.

 

With a talent for rapidly acquiring new product knowledge and adapting my dynamic skills to new industries and environments, I can deliver both immediate and long-term results for your organization. I am an enthusiastic, results-oriented professional who thrives in challenging environments and readily applies knowledge, skills and performance levels that support business goals.  

 

As an integral member of your staff, you will find me to be a committed team player focused on supporting you in achieving your objectives through superior performance.  I am confident I will be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy