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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
objective
proficient it professional eager to contribute technical expertise in a challenging computer support/it management assignment actively supporting a company in maximizing performance.
career profile
ø upcoming b.s., business administration.
ø over 15 years of diversified, successful business experience.
ø career built in the pharmaceutical manufacturing and big box retail sectors.
ø strong background in change management process software.
ø record of progression to positions of increasing responsibility and authority.
ø proficient in hardware break-fix/support for all laptop/desktop systems and printers, both local and networked.
ø background in effective project management.
ø strong focus on quality and aligning it contributions with organizational objectives.
ø effectively interact with diverse groups and professionals at all levels.
ø adept in staff supervision and operations management.
technology
windows 95/98/me/xp/nt/vista, microsoft windows server nt 4.0, 2000 and 2003, esx/vmware/blade servers, change management db, novell netware, veritas netbackup and backup exec 7.0 (nt/2000/2003 and novell), lotus notes and other lotus applications (4.6 thru 6.0), metaframe citrix applications, crystal report, sql, pc-anywhere, ms office professional 2007/2003/xp/2000/98/95, lotus smart suite, corel office suite, lotus cc: mail/lotus notes, ms outlook, html, scripting, troubleshooting
professional experience
glaxosmithkline pharmaceuticals/affiliated computer services, king of prussia, pa 2006 - 2009
scs chameleon change and configuration management specialist / change management process owner (cmpo)
for this main gsk change management database software, assist in administration of the chameleon application through implementing the website and clarity menu upgrades.
in accordance with fda regulations, authored and implemented various instructional and standard operating procedure (sop) documents; also participated in fda audits of chameleon cmdb.
personally resolved in excess of 325 remedy queue calls on a monthly basis.
serve as liaison between gsk and affiliated computer services (acs) employee change management teams.
provide extensive gxp/gmp and sarbanes oxley regulation experience and offer depth of knowledge in software development life-cycle (sdlc) and sql for all platforms.
glaxosmithkline pharmaceuticals/alphanumeric systems, king of prussia, pa 2003 - 2006
scs server delivery analyst / change management analyst
responsible for building and deploying application-qualified servers for four local offices.
assisted in development and implementation of quality and control validation documentation on the change control process.
tasked with removal of obsolete servers and replacing or refreshing with newer technology.
interfaced with application hosting as lead server delivery analyst for deploying extranet servers.
supported windows-based server farm of 350 servers on a 24/7/365 basis.
yyyyyy x. yyyyyy, page two
desk side support analyst
served in laptop/desktop maintenance role for 500+ users in four local offices.
oversaw hardware, including printers, as well as software support and upgrades for 800+ applications utilized by gsk and assisted in rollout of windows xp, including installation, troubleshooting and client training.
glaxosmithkline pharmaceuticals/alphanumeric systems, philadelphia, pa 2002 - 2003
desk side deployment team lead
led staff of four employees in assuring deployment of new hardware/accessories within five-day window.
charged with responsibility for maintaining service level agreement (sla) for all new deployments and existing upgrades at minimum of 93%; average sla for this 12-month period was 97.6%.
best buy, inc., oxford valley, pa 2000 - 2002
operations supervisor
oversaw staff of 18 cashiers and customer service personnel, and processed new hire and training documentation.
trained and mentored employees in store services merchandising and promotion.
held responsibility for balancing cash revenues at daily close of business.
advanced fox wireless, huntington valley, pa 1999 - 2000
mis technician
retained to build/setup hardware for 150-user network, including upgrading and maintaining telephone systems.
maintained three compaq servers, including ensuring proper backup, and assisted in the maintenance of citrix-based server, which allowed users to access system from personal pc.
telnet healthcare/perot systems, philadelphia, pa 1999
mis technician
for this four-month server consolidation project, ensured computers were properly prepared for movement to y2k-compliant server.
took part in ms outlook/exchange project, moving novell groupwise users to ms outlook.
1500 servers were consolidated into 350 over six-month timeframe.
compusa, philadelphia, pa 1994 - 1999
hardware manager in training
assisted with management of 13 sales personnel, with a focus on coaching and training to develop top level customer service skill sets.
set up store advertising and managed extended service plan agreements.
front end manager in training
assisted in oversight of 12 cashiers and customer service individuals and shared interviewing and training of new hire duties.
held responsibility for cash management, including petty cash reimbursement and customer refund check issuance.
software/accessories manager in training
held responsibility for training of nine employees in characteristics and applications of various software programs so as to provide excellent customer service.
additionally, charged with development of store merchandising programs.
education
university of phoenix online, axia college, b.s., business administration, expected graduation 2010
certifications
dell hardware break-fix/support certified
mcse 2003 certified
pmp (project management professional) certified
iso 20000 certified
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
cover letter text
date
hiring agent name
title
company
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a computer support/it management assignment and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include an upcoming b.s., business administration, and over 15 years of successful business experience in the pharmaceutical manufacturing and big box retail segments. to complement this background, i possess demonstrated expertise in servers, database management, network administration and staff training and supervision, as well as strong analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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