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career objective
client-focused maintenance supervisor eager to contribute strong leadership, organizational, and technical skills toward supporting the employer in maximizing operational performance
profile
ø offer numerous years of experience as a maintenance supervisor, with expertise in refrigeration, air conditioning, heating, plumbing, and electrical systems
ø facilitate service-oriented environment vital to maximizing customer satisfaction and retention
ø proactively respond to maintenance issues, efficiently resolve potential problems, perform troubleshooting procedures, and provide preventive maintenance services
ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and lead top-performing support teams
ø structure vendor / outsourced labor contracts and monitor execution to preserve superior levels of quality
ø consistently meet project deadlines, maintain budget guidelines, and exceed inspections standards; demonstrated ability to manage multiple concurrent projects
ø ensure compliance with all federal, state, and local regulations; maintain a safe and secure worksite at all times
ø dynamic communication, presentation, negotiation, and relationship management skills
professional experience
rac mechanical, inc., westbury, ny 1991 c 2008
supervisor
- successfully oversaw all aspects of day-to-day operations for this leading refrigeration company serving supermarkets and gourmet retail stores
- directly supervised 30 service specialists and administrative staff; coordinated work and vacation schedules in line with business demands
- worked closely with clients to assess individual needs, plan preventive maintenance visits, and respond to emergency situations
- regularly met with store owners and managers to follow up on technical and customer service; maintained outstanding levels of client satisfaction
- conducted extensive market research to identify best value and quality for contracted services and supplies; negotiated contracts and managed vendor relations
- liaised with union representatives and ensured contractual compliance
~ prior background ~
koldaire refrigeration, brooklyn, ny 1978 c 1991
refrigeration supervisor
education
410 freon, abco university 2006
cpc computer controls 2004
epa universal technician, associated technical institute 1994
international mobile air conditioning association (imaca) 1994
local 638 training
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