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Yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Career Objective
Results-driven team member eager to continue to contribute to company s success by applying dynamic communication, team-building and relationship management skills toward optimizing revenue performance as an Assistant Manager-Dealer Support.
Profile
Ø Offer over 8 years experience at American Honda, with comprehensive background in technical training and management.
Ø Approximately 10 years of exposure to the CRI Criterion Referenced Instruction and the IST methodology and 5 years of experience in curriculum development utilizing the methodology learned in CRI and IMD Instructional Module Design.
Ø Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
Ø Proactive leader who successfully trains/develops, mentors and leads top-performing teams committed to providing superior service.
Ø Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.
Ø Dynamic communication, presentation, relationship building and problem-solving abilities.
Ø Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.
Ø Bilingual in English and Spanish.
Key Achievements
Ø Consistently promoted within American Honda to contribute extensive technical training expertise in educating staff, playing a solid role in supporting the development of top-performing team members.
Ø Received 20 year Continuous Service Award at Goodyear.
Ø Won Perfect Attendance Award at Goodyear from 1992 through 1999.
Professional Experience
American
Honda Motor Co., Inc. - Torrance, CA 2000-Present
Technical Training Operations, Sr. Instructor Export (2005-Present)
Contribute dynamic leadership skills in providing technical training and support to Honda Distributors, with full accountability for implementing IST self sufficiency in various regions of the Export Market.
Proficiently plan, coordinate and conduct all new model training for the yearly training meeting, with strong focus on optimizing productivity and efficiency.
Actively support Export Service Operation initiatives including Express Service and diagnostic equipment training.
Exhibit solid leadership qualities in creating, supporting and following up on training plan for the export countries.
Innovatively design, develop and implement market-specific unique curriculum along with instructional design, instrumental to boosting performance.
Technical Training Operations, Instructor (2003-2005)
Effectively provide technical training and support to automotive technicians in zone 1 and adjacent zones, as well as facilitating IST in the Western Training Center, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.
Relied upon to lend expertise in supervising the training and safety of 8 to 10 technicians per session.
As the subject matter expert for the curriculum design team, contributed technical operations training knowledge and experience in educating employees.
Export Service Operations, Technical Service Specialist (2000-2003)
Provided technical assistance and support to the Latin American and Caribbean market Distributors, with responsibility for implementing and developing self-sufficiency criteria and programs for the Distributors.
Applied industry expertise and strong communication skills toward acting as first point of contact in responding to inquiries, troubleshooting problems and providing In-Market Service and Parts support.
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Yyyyyy x. yyyyyy page 2 of 2
American
Honda Motor Co., Inc. - Torrance, CA 2000-Present
Export Service Operations, Technical Service Specialist (2000-2003)
-Continued-
Steered Honda Diagnostic System implementation, Warranty and Goodwill administration, and Publications validation.
Built and established key relationships and served as Engineering liaison for the Service Engineering and Information group.
Prior Experience
The
Goodyear Tire and Rubber Co. - Akron, OH 1980-1999
Automotive Technology Training Specialist (1989-1999)
Diagnostic Specialist (1986-1989)
Automotive Technician (1984-1985)
Manager, Service (1982-1983)
Manager, Retail Sales (1980-1981)
Professional Development
Numerous Honda Training Courses
Certificate
Automotive and Transportation Technology - Mt. San Jacinto College
IMD Instructional Module Design
CRI Criterion Referenced Instruction
Train the Trainer Course Delivery
Faculty Development Chrysler Corp., General Motors Corp. & Ford Motor Corp.
Automotive Electricity and Electronics
Diagnostic Specialist course
Air Conditioning and Heating
Advance Engine Performance
Retail Sales Manager s Course
Professional Automotive Technician s Course
Certifications
The
Craft of Training Certification
ASE L-1 Advanced Engine Performance Certification
Mobile Air Conditioning Certification
ASE Master Certification
ASE Certification
Yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity as an Assistant Manager-Dealer Support at American Honda and am submitting my resume for your review. In advance, thank you for your time and consideration.
From
supporting high performance teams and facilitating superior employee
development to streamlining operations and executing proactive organizational processes/procedures
instrumental to boosting performance, I have continually excelled in maximizing
performance as a dynamic leader. I excel in identifying and resolving
inefficiencies, introducing solutions instrumental to boosting performance and
strategically utilizing resources to generate optimal results. As
illustrated by the accompanying resume, I have a comprehensive background in
technical training, assuming increasing levels of responsibility. To
complement my experience, I offer numerous certifications including: The Craft
of Training Certification, ASE L-1 Advanced Engine Performance Certification, Mobile
Air Conditioning Certification, ASE Master Certification, and ASE Certification.
As a member of your educational staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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