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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
versatile manager eager to contribute comprehensive business background toward actively supporting the employer in optimizing performance.
profile
- talented business manager offering over 11 years of solid and progressive experience in technical operations, business administration and client service capacities.
- in depth experience in client-focused industries focused on delivering world class customer service.
- business owner recognized across the aviation industry for running a premier flight school.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
- skilled at performing independently or within a team to exceed all operational goals and objectives.
professional experience
directv technician tnt satellite, inc. 2010-present
- oversee a wide variety of technical operations, including installations, upgrades and service requests.
owner north carolina rotor & wing, llc. 2005-2011
- successfully led company from startup to over $1.2m revenue and grew from 1 to 9 team members over the course of 3 years.
- sharp business acumen and experienced in managing broad scope of operations, from sales/marketing and customer service to purchasing and accounting/finance.
- effectively hired, trained and directed staff and actively collaborated in human resource operation functions such as evaluating performance and providing guidance/mentoring.
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
software qa engineer quest software 2004-2006
- hand-selected to oversee the functional and regression testing of the software release cycle, consistently utilizing both manual and automated testing procedures.
- coordinated the successful implementation of automated testing procedures into the software testing cycle.
technical support engineer ibaset 1999-2004
- serving as software qa engineer, technical support engineer and oracle programmer, created comprehensive custom reports and resolving technical issues.
- facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
professional education
western illinois university macomb, il date
bachelor s of science in engineering technology
microsoft certified professional
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