career objective                              

enthusiastic team player with sharp customer service and administrative support skills in multiple industries eager to contribute to the success of a progressive organization

profile                                                

ø  offer strong experience facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  efficiently carry out administrative functions including document preparation and review, data entry, and complex filing; generate reports instrumental to senior management and provide executive-level support

ø  successfully manage large volumes of critical information; review, update, and maintain databases

ø  work closely with clients in person, on the telephone, and via e-mail to respond to requests and inquiries

ø  demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy

ø  dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities

ø  proactive team player equally effective in independent and collaborative environments

ø  strong technical proficiencies including microsoft word, excel, and outlook

education                                           

anne arundel community college, arnold, md                                                               anticipated graduation may 2010

studies toward a.a.s. in business management

professional experience                

m & t bank, odenton, md                                                                                                                     7/09 c present

customer representative                                                                    

• provide knowledgeable, efficient customer service for existing and prospective bank customers
• open new client accounts, process transactions, answer any questions, and assist customers with using atm
• apply strong understanding of products and services towards making customized recommendations for additional options

 

chevy chase bank, laurel, md                                                                                                             8/08 c 6/09

collections representative, loan servicing                            

• successfully collected on past-due accounts in a high-volume call center environment; consistently ranked among top producers and granted award for most calls in one month
• performed web-based skip tracing, conducted financial analyses, counseled clients regarding available options, and developed payment plans in line with individual client needs

 

fedex, columbia, md                                                                                                                           2/07 c 1/08

domestic customer representative

• as a representative in a busy inbound call center, located in-transit packages, investigated and resolved issues, and up-sold additional products and services
• presented with two awards in recognition of exceptional customer service

 

express personnel / randstad / pro-staff, columbia, md                                                                       1/03 c 12/06       

clerk / administrative assistant / post closer 

• performed a broad range of administrative support duties for the vice president, four supervisors, and 35 analysts in the local branch of a major mortgage company
• implemented office recordkeeping system, scanned files, screened and distributed mail, processed inventory requests, oversaw scheduling, and managed front desk