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yyyyyy x. yyyyyy

 

xxxxxx George O Brien
Xxxxxx, XXXXXX xxxxxx
(xxx-xxx-xxxx
abc@xyz.com

 

Professional Project/Program Manager

 

Well-rounded and energetic professional with 11+ years experience seeks new challenge

 and opportunity to apply consummate skills as a Project Manager or Program Manager. 

 

Key areas of Expertise

 


   Project Management

   International Projects

   Project Plan Development

   Personnel Management

   Risk Assessment

   Financial Data Management

   Customer Account Management

   PMO Development

   Standards and Regulations

   Troubleshooting and Desktop Support

   Software Installation and Maintenance

   Circuit Design

   Status Reports

   C-Level Service Reviews


yyyyyy x. yyyyyy

Professional Profile                       

  Escalate business development through innovative initiatives that increase productivity and revenue growth; adhere to all standards and regulations

  Versatile professional with diverse experience; Project Manager, Program Manager, Account Provisionary, and LAN System Specialist

  Organized and detail-oriented with expertise managing multi-site projects specializing in emerging technologies; establish and implement project plans, conduct risk assessments, contract updates and negotiations, and track, report, and analyze financial data

  Self-motivated leader with excellent personnel management skills; hire, supervise, direct other Project Managers, and develop Project Management Offices

  Communicate technical and complex information easily and concisely; provide customer support through new operational systems implementations and difficult process changes

  Demonstrate diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, concrete solutions

yyyyyy x. yyyyyyEmployment History                                   

Computer Solutions Xxxxxx, XXXXXX                                                                    10/2006 C 09/2009

Project/Program Manager and Engagement Manager                                                04/2009 C 09/2009 

   Received Core Value Award

   Served as direct contact for all service and project communications for Company s largest client; annual service revenues exceeded $1.5M

   Established and implemented project plans, and conducted risk assessment; plans included scope definition, communications, invoicing, budgeting, and quality control

   Supervised 15 employees; assisted Customer Director of Project Management with hiring, Project Management Office (PMO) development, and various large enterprise projects

Director of Managed Services and Project Management                                            06/2007 C 04/2009 

   Supervised Project Managers for six months

   Grew Managed Services Team from four personnel to almost thirty in less than three months

   Increased monthly revenues from $56K to over $120K

   Assisted Partner in creating a new service; Backup and Disaster Recovery Solution

   Restructured processes and procedures to retain customers and staff

   Designed, developed, and implemented C-Level service reviews

   Performed all contract updates and negotiations for Managed Services accounts

Project Manager                                                                                                        10/2006 C 06/2007

   Served as Subject Matter Expert (SME) on all pre-sales engagements

   Developed and delivered project plans, risk assessment, and status reports to key stakeholders

   Conducted tracking, analysis, and reporting on financial data

   Oversaw Sub-Contractors, and Computer Solutions Field Deployment Resources

   Initiated development of a PMO

   Utilized various technologies including VoIP, AD Migrations, complete network redesign, built new campus network/systems, upgraded cross-country networks, and built blade shelf/virtualization

Senior Project Manager                                                                                             06/2000 C 10/2006  

AT&T Xxxxxx, XXXXXX                                                                                          

   Received various awards including AT&T Circle of Excellence, Southwest Service Hero, President s Spotlight, and Spotlight on Success

   Increased project size and duration; developed and executed Voice over IP and data electronics installations

   Designed and implemented project plans, risk assessment, and status reports to key stakeholders

   Conducted tracking, analysis, and reporting on financial data

   Oversaw Sub-Contractors, and Field Deployment Resources

   Developed scripts for Cisco IP Call Center (IPCC) Express system

   Managed international projects including internetworking hardware, video teleconferencing, wireless VoIP, and structured cabling

   Provided advice, and accurate turnkey solutions internationally for domestic customers; in-country standard/regulations, VAT laws/regulations, international warranty transfers, encryption licensing and certifications, currency fluctuations/conversions, logistics planning, and language/culture

Account Provisionary                                                                                                12/1999 C 06/2000  

MCI WorldCom Downers Grove, IL                                                                         

   Received the National Accuracy Award

   Managed the wholesale account of Verizon (formerly GTE)

   Conducted circuit design, troubleshooting, ASR creation, and customer account management

   Redesigned the circuit creation process from order entry through post-installation support

yyyyyy x. yyyyyy

Previous Employment                                                        

LAN Systems Specialist, Scientific-Atlanta Naperville, IL                                           07/1998 C 12/1999

yyyyyy x. yyyyyy

Technical Skills                                                                 

   Proficient in Microsoft Windows 9x/NT/2000/XP/Vista; Microsoft Office Suite, Microsoft Project/Server, Lotus Notes, and Visio

yyyyyy x. yyyyyy

Education & Professional Development                       

Bachelor of Science, Cum Laude                                                                                                   2000

DeVry University Addison, IL

Emphasis in Telecommunication Management

Professional Certifications

Project Management Professional (PMP), Project Management Institute                                           2002

Microsoft Certified Professional

Windows NT 4.0, and Windows NT Server 4.0

Microsoft Project Server C Blue Belt Professional

Managing Multiple Projects Using Project Server 2003


yyyyyy x. yyyyyy

 

xxxxxx George O Brien
Xxxxxx, XXXXXX xxxxxx
(xxx-xxx-xxxx
abc@xyz.com

 

 

 

[Date]

 

 

 

[Attention Line]

[Organization s Name]

[Address Line 1]

[Address Line 2]

 

Dear [Insert Name]:

 

This letter and the enclosed r sum are an expression of my interest in seeking a rewarding position as an [Project Manager] within your organization. I bring 11+ years of valuable experience which makes me an excellent match for your advertised position.

 

You will gain a dedicated and motivated individual who can communicate well with all levels of the organization. I am able to motivate and inspire others to achieve common goals and create innovative solutions to complex problems. Expertise in managing multi-site projects, establishing and implementing project plans, analyzing financial data, and excellent personnel management skills are some of my strengths.

 

I would appreciate the opportunity to meet with you to discuss how my skills and background might fit in with [Organization Name s] current and future needs.  Please do not hesitate to contact me for further information or to arrange an interview that best suits your schedule.  Thank you for your time and consideration.

 

Sincerely,

 

 

 

John Rutherford, PMP

 

Enclosure

 

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