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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

versatile professional eager to contribute business expertise as well as strong communication skills and management talents toward actively supporting an organization in maximizing performance.

 

profile

 

  • recent mba graduate offering solid and progressive business experience, including expertise within human capital management, business administration and customer service capacities.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • technically proficient in microsoft word, outlook, access, excel, and powerpoint; wpm 50.
  • dynamic communication, presentation, and relationship management skills; fluent in spanish.

 

professional education

 

university of phoenix daytona beach, fl                                                                                              2008

master of business administration and human capital management

 

brooklyn college brooklyn, ny                                                                                                            1997

bachelor of arts in communications

 

professional experience

aviation electriciansmate (aean), e-3 united states navy                                                        2009-present

  • strategically diagnose and troubleshoot complex circuitry and sensitive components on advanced tactical aircraft in support of united states defense operations.
  • skillfully utilize advanced computer systems to work on highly complex avionics packages, ensuring all vital aircraft systems remain in working order.

 

technical auditor sears holdings, llc.                                                                                  2007-present

  • responsible for handling a broad range of service calls, consistently ensuring delivery of quality customer service.
  • strategically build and maintained quality record repositories for continuous use by entire company.

 

quality control engineer ideal technology corp.                                                                       2008-2009

  • proficiently tested the functionality of software using toughbook platforms and verified results/ coding to ensure exclusivity of software.
  • actively maintained confidentiality per department of defense mandates.

 

enrollment counselor university of phoenix                                                                                        2007

  • effectively assisted students in all enrollment activities, from advising students on program options to enrolling students and obtaining referrals.
  • consistently ensured delivery of quality customer service vital to sustaining and growing student enrollment.

 

bankruptcy loan resolution consultant ocwen loan servicing, llc.                                           2001-2007

  • successfully negotiated short sale offers and counters offers on behalf of clients, while also orchestrating deeds in lieu of foreclosures and forbearance plans.
  • facilitated productive communication between debtors, attorneys, trustees, and investors, ensuring quality customer service.

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include experience in business administration, human capital management and client services. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation, multi-tasking, and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

 

yyyyyy x. yyyyyy

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