xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

communications specialist with expertise in generating compelling marketing, client solutions and operational campaigns eager to contribute talents to actively support a dynamic organization in maximizing performance.

profile

ø  offer progressive experience in strategic planning, project and account management and business process development, with comprehensive client servicing background.

ø  effectively define, develop and implement targeted action plans to streamline and maximize operational workflow, efficiency and profitability.

ø  successfully recruit, train, develop, mentor and lead top-performing teams committed to providing superior service and contributing to company success.

ø  exhibit dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interactions with broad populations, including senior management and staff, as well as clients and external contractors.

ø  demonstrate exceptional technological knowledge and experience including oracle contact center anywhere telephony system and proprietary database development.

career achievements

ø  boosted call response outcomes by developing call flows, scripts and programming for oracle contact center anywhere telephony system, including training, prompts development and ongoing administration.

ø  proficiently designed, developed and executed department-wide all-function manual for technological and practical work functions, instrumental to optimizing productivity, efficiency and consistency in work product.

ø  successfully enhanced profitability by creating pricing models and program planning service levels.

ø  significantly increased turnaround time, accuracy and utility of company estimating, budget management and reconciliation processes through development of company costing model.

ø  integral team member in growing start-up company from 3-person to 45-person staff and launching the client and meeting services departments.

professional experience

the scienomics group - stamford, ct                                                                                 2007-2008

director, speakers bureau services

  contributed dynamic leadership skills in managing a department consisting of 30-40 employees, with full accountability for creating staff job descriptions and performance metrics.

  spearheaded diverse operational activities ranging from staffing, training and performance evaluation to workflow planning and policies/procedures development.

  applied sharp business acumen toward defining and implementing internal and client-servicing policies to boost overall operational performance.

 

health education alliance, inc. - white plains, ny                                                                 2005-2007

vice president, client services and operations (2006-2007)

director, account services (2005-2006)

  promoted to lead and oversee internal and external teams and maximize accuracy, consistency and effectiveness of clinical and educational concepts.

  actively hired, trained and motivated staff on all aspects of daily operations, playing an instrumental role in the development of top performing team members.

  successfully contributed to business development by using proactive techniques including proposal and budget development, grant submissions and rfps.

  applied industry expertise and strong communication skills toward successfully ensuring staff comprehension of and compliance with critical regulatory guidelines impacting educational functions, i.e., phrma, ama, accme, and oig.

 

 

 

 

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laura a. carlson                                                                                                                                     page 2 of 2

 

 

health education alliance, inc. - white plains, ny                                                                 2005-2007

vice president, client services and operations (2006-2007)

director, account services (2005-2006)

-continued-

  forged and established key relationships and liaised effectively with strategic partners including writers, editors, art directors, graphic and production companies.

 

fission communications - new york, ny                                                                              2002-2005

senior vice president, client services, meeting services and operations (2004-2005)

vice president, client services, meeting services and operations (2003-2004)

director, client services (2002-2003)

  contributed problem solving and analytical skills in performing strategic planning and account management.

  directly hired, trained and managed 22+ client services, meeting services and operations staff, with strong focus on optimizing productivity, efficiency and quality of services.

  strategically planned and coordinated teams to maximize use of human resources while controlling labor costs and meeting customer needs.

  cost-effectively allocated and administered all department financial processes for project budgeting, review and reconciliation, fee recognition, billing, and project execution.

  steered process development, implementation and maintenance, execution resource development, staffing and ongoing evolution of departments and interaction with organization, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.

  developed and implemented financial processes for all departments for project budgeting, review and reconciliation, fee recognition, billing and project execution.

 

ventiv health communications - stamford, ct                                                                      1999-2002

group account supervisor (2001-2002)

account supervisor (2000-2001)

senior account manager (2000)

account manager (1999-2000)

assistant account manager (1999)

  consistently promoted due to exceptional performance in client relationship-building and account management, work ethic, leadership qualities and volume of work managed.

  effectively oversaw client services staff and multi-disciplinary project teams in managing global and domestic tactical development and implementation for multiple accounts, including primary ophthalmology client, including management of wet lab training facility and all teaching practica, advisory boards, speaker trainings, cd-roms, websites, kiosks, monographs, sales materials, roundtables, etc.

  prepared and delivered strategic and tactical recommendations based on product, market and audience, in close collaboration with client and internal teams.

 

prior experience

 

attorney - warren s. sacks, pc (white plains, ny)

associate attorney - disciullo & eckhaus (purchase, ny)

education & professional development/training

  juris doctor, concentration in intellectual property & contracts law - villanova university school of law (villanova, pa)

  bachelor of music in vocal performance, concentration in music business - berklee college of music (boston, ma)

  member of the new york state bar (non-practicing)

technical skills

pc & mac, microsoft suite including, excel, word, powerpoint, oracle contact center anywhere, database systems