career profile

organized professional with solid skill in management, customer service, fiscal transactions, and administrative functions. possess variable skills transferrable to multiple industries. proven capacity to handle variable functions necessary in leading a successful entity. dynamic communicator and persuasive speaker, able to forge meaningful associates with clients, colleagues, and suppliers/vendors. talent to identify the strengths and weaknesses of staff members and ability to encourage a risk-free, positive atmosphere. demonstrated talent for developing and implementing plans that successfully meet the operational and sales objectives of the organization.

 

operations oversight / leadership / personnel supervision / client relations

written & verbal communication / professional development / secretary

professional experience

enterprise holdings, city, state

manager assistant, 2007 c present

• review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement; share profits generated by the branch.
• manage staff, preparing work schedules and assigning specific duties.
• direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
• establish and implement company objectives involving customer relations, branch operations; including relationships with insurance agents, adjustors, corporate accounts, and body shops.
• determine staffing requirements; interview, hire and train new employees, or oversee those personnel processes.
• plan activities such as marketing and sales promotions, coordinating with other staff as required.

costco, south san francisco, ca (2001 c 2007)

member services, 2004 c 2007 / cashier, 2001 c 2004

• conferred with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
• keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• refer unresolved customer grievances to designated departments for further investigation.
• resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

sally's beauty supply, long beach, ca

cashier, 2001 c 2003

• received payment by cash, check, credit cards, vouchers, or automatic debits.
• issued receipts, refunds, credits, or change due to customers.
• answered customers' questions, and provided information on procedures or policies.
• counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• greeted customers entering establishments.
• maintained clean and orderly checkout areas.

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documedics, san bruno, ca
secretary, summer 2001 c 2003

• operated office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
• answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals.
• maintained paper and electronic filing systems for records, correspondence, and other material.
• located and attached appropriate files to incoming correspondence requiring replies.
• read, routed, and distributed incoming mail and other material and answer routine letters.

education & licensure

associate of arts, 2003 ~ long beach state

bachelor of arts, 2006 ~ san francisco state

 

60-hours broker pre-license courses and passed examination.

46-hours broker post-license courses.

volunteer activities

fundraiser, parent/teacher association

• currently raised approximately 3,000 in donations

 

organizer, aids walk

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in your organization and i am submitting my resume for your review.  in advance, i would like to express genuine thanks for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include addressing the needs of various clients and colleagues simultaneously. i have effectively applied my skills and knowledge as a manager assistant, member services representative, cashier, and a secretary. additionally, i possess both an associate of arts and a bachelor of arts degree, in addition to  solid professional development courses i have completed.

 

to complement this background, i offer ability to lead teams toward successful completion of projects and finish my own assignments with little or no supervision. although my background is varied, i am able to ensure my abilities are far-reaching and could adjust to any of the task relevant to this particular position.

 

as a member of your team, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your institution, and i look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

enclosure