~  Eager to support Washington Trust Bank in achieving critical business goals and objectives

as SVP/Director of Retail Banking, while successfully optimizing bottom-line performance

and customer satisfaction. ~

 

 

Significant background in retail banking industry with outstanding talents in branch, sales, and customer relations management. Proven leadership, coaching and mentoring expertise with a solid reputation as a change agent; diligently focus on increasing profitability and steadily expanding franchise. Excel in creating a competitive, cohesive, productive and customer-focused sales culture. Adept in both urban and non-urban markets with advanced knowledge of credit and compliance criteria. Exceptional strengths in strategy development and execution. Extensive background in representing bank in charitable, civic and social activities to maintain strong community reputation. 

 

Selected Achievements:

 

• Won President s Club after ranking 2^nd place throughout division for first two years in role as First VP and Lending Manager, 2007 and 2008.
• Led bank to earn Premier and First in Nation recognition for Key Performance Indicators (KPIs) in 2005.
• Championed efforts for bank to earn Frontline 2002, 2003 and 2004 performance awards.
• Ranked as Northwest Leader in customer service shops and customer surveys for 2005.
• Placed #2 nationwide in 2004 for account cross-sale ratio.
• Winner of numerous Inland Northwest Bank of the Year awards during role as Regional Manager.
• Transformed Moses Lake branch from lowest ranking to 20^th place throughout entire financial organization.
• Bolstered loan volume for Medford Home Loan office from between $3M and $5M per month to average of $12M.
• Doubled lending volume for Eugene branch, elevated deposits by 15% and significantly raised KPIs.

 

 

Washington Mutual/Chase Bank, 1987 to 2010   

Steadily advanced through a series of promotions based on proven leadership capabilities, dedication, performance, and achievements.

First VP & Lending Manager C Central, Eastern Washington and Northern Idaho     (2007 to 2010)

• Spearheaded full-scope mortgage and home equity lending operations inclusive of sales, recruiting/staffing, budget administration, P&L accountability, and regulatory compliance.
• Handpicked to rebuild home loan line of business following mass defection in 2006.
• Efficiently directed daily business activities encompassing policy/procedure development and implementation, staffing needs analysis, community and employee relations, and frequent goal setting.
• Proactively formulated and initiated sales and relationship strategies to optimize bank s competitive positioning.

 

Continued

 

 

Yyyyyy x. yyyyyy, Page 2 of 2

 

Washington Mutual/Chase Bank continued

 

First VP and Senior Regional Manager C Eastern Washington/North Idaho      (2001 to 2006)

• Proficiently directed lending and operations center which handled processing, underwriting and closing functions.
• Monitored and ensured branch deposit and originations consistently complied with federal and corporate regulations.
• Oversaw P&L, determined deposit pricing, and managed human resources functions such as hiring, training, coaching and performance evaluations.
• Exhibited exemplary organizational and prioritization skills in providing executive leadership for 19 branches, 180 employees and $900M on deposit. 

 

Held several management roles at various locations from 1989 to 2001.

 

BA Degree, Economics, University of Washington

 

Executive Nomination classes:

 

• Leading Large: Organizational training on psychological aspects of running a large organization.

 

• Leading by the Numbers:  Specialized training on economic outcome of executive decisions.   

 

 

Lions Club,  Third VP, Second VP, First VP, President

 

Fundraiser, Junior Achievement

 

Lilac Parade Sponsor, 2001 to 2003

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Date

 

 

 

Katy Bruya

Washington Trust

[Address]

[City/State/Zip Code]

 

Dear Ms. Bruya:

 

RE: Requisition Number 10-0104 (SVP/Director of Retail Banking)

 

Dear Ms. Bruya:

 

Please accept this letter and accompanying resume in application for the SVP opportunity that is currently available with Washington Trust.  In advance, thank you very much for your time and consideration.

  

To complement my consummate personnel and operations leadership experience, I bring to you excellent talents in branch expansion, outstanding expertise in driving sales and promotional initiatives, and significant abilities in supporting and advancing human resources functions. My extensive involvement with community organizations will certainly prove to be an asset to maintaining the banks positive reputation. To add to these qualifications, I offer considerable organizational, multi-tasking, and prioritization skills which would be instrumental in this role.

 

As a dedicated and energetic contributor to your bank, you will find me to be a self-motivated professional and stellar leader committed to supporting you in achieving your objectives through top-notch performance. I am confident that I could be a valuable asset to Washington Trust, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

 

 

 

Date

 

 

 

Interviewer s Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

It was a pleasure meeting with you on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the SVP position, and I am convinced that it is the right job for me. I feel my background and qualifications prepare me well for the challenges and responsibilities we discussed.

 

The position as you described it to me would combine my strong skills in [insert two skills or qualities here].  This would allow me to make the same valuable contribution to your organization as I ve made to Washington Mutual/Chase a win-win proposition for both of us.

 

Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy