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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
versatile professional eager to contribute comprehensive academic counseling background toward actively supporting the employer in optimizing performance.
profile
- master s candidate with a degree in mental health counseling, offering over 15 years hands-on experience in guest interaction, communication, teaching, and client services.
- gifted lecturer, writer and published author; contributor for writing.com and published aeg strategic & eloquent publishing, girl becomes woman , april 2009.
- in depth experience in client-focused industries focused on delivering world class customer service.
- strong academic training in clinical assessments, counseling, psychopharmacology, psychopathology, individual/group therapy, and professional ethics.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- dynamic communication, organization, analysis, and relationship management skills.
professional education
university of phoenix-livonia present
master of science in mental health counseling
university of michigan-flint date
bachelor of arts in communications
indiana travel academy date
travel agent certificate
professional experience
volunteer ann arbor veterans healthcare system date-date
owner/designer mlk design 2000-present
- skillfully design and sell unique commissioned jewelry pieces using glass beads.
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
travel agent howell travel 1996-1999
- successfully steered travel itinerary sales operations to generate high volume growth and revenue.
- facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
instructor indiana travel academy 1995
- effectively served as instructor/lecturer for a travel class for future travel agents, course subjects include communication, business writing, ethics/professionalism, career development, and sales/marketing.
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