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xxx-xxx-xxxx yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com
yyyyyy x.
yyyyyy
experienced contracted clinical trial assistant with alcon laboratories eager to secure a permanent position with company and continue to support success of critical trials and r&d initiatives as a key team member
profile
well-versed in alcon laboratories study/clinical trial protocol, administrative support functions and regulatory compliance issues; have productively supported two dry eye studies encompassing approximately 75 site/physician participants ~ proficient in managing high volume of documentation, databases and archives, with comprehensive knowledge of diverse industry documents, reports and procedures ~ excel in strategically prioritizing, planning and managing projects/workflow to optimize productivity and efficiency and meet critical deadlines while maintaining high quality standards ~ broad-scope administrative/office management background ~ dynamic communication, presentation, relationship building and problem-solving abilities. ~ computer savvy
professional experience
alcon laboratories/manpower temp agency-fort worth, tx clinical trial assistant (cta) 2007-present
actively support r&d department in collaborative fda-compliant clinical trial studies with physicians/principal investigators (pis) in an administrative capacity.
proficiently manage archiving of complex documentation and track documents, such as irb close out acknowledgements; maintain ctms, including updating site address, medical licensure, regulatory documentation, and related data.
partner with lead in compiling and sending out study-wide emails, newsletters and related communications.
productively manage working files; review for quality control and perform any required discrepancy corrections, including crf headers, prior to turning into log-in department.
manage excel trackers to maintain accurate account of crfs and monitoring reports received in-house; create and maintain enrollment & start-up trackers, with responsibilities for managing site address contact changes/updates supply shipments to sites and cras, and weekly enrollment update using ppd report.
thoroughly review listings for database lock, i.e., visit dates in database vs. ivrs.
actively participate in pi meetings, from taking notes and writing weekly meeting minutes drafts to managing meeting agendas, coordinating off-site meeting supplies/tools and updating e-room calendar with cra visit dates; work closely with lead cra and study manager.
effectively interface with sites/physician offices and cras; provide informed responses to broad-scope study inquiries of a non-scientific nature, assist in locating missing documents and troubleshoot ezviewer and ctms issues.
strategically order supplies, including crfs and protocols, to efficiently meet study requirements.
healthmarkets - north richland hills, tx, claims/customer service 2007
recognized for going above & beyond job duties; proactively investigated, discovered and resolved a major error on a claim.
applied industry expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries and troubleshooting problems.
relied upon for exceptional knowledge of benefits and insurance; served as benefit specialist/provider.
urology associates of north texas (uant) - fort worth, tx, medical office specialist extern 2007
proficiently performed insurance adjustments and filed insurance claims.
spearheaded diverse activities, including accounts receivable, eob s and collections.
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tkj painting - burleson, tx, office administrator 2004-2007
contributed dynamic organizational skills in managing daily operations, including payroll, taxes and general bookkeeping.
con-way transportation - nrh, tx, coding department 2003-2004
efficiently performed various duties supporting enterprise-wide operations, including setting up new accounts, handling sales representative calls and updating credit on existing accounts.
raz imports - arlington, tx, customer service 1999-2003
promoted superior service and exceptional customer satisfaction by promptly handling complaints and providing account resolution to prevent escalation.
education & certifications
medical office specialist diploma - career centers of texas (fort worth, tx); 4.0 gpa & student ambassador; 2007
successfully completed rigorous curriculum, including: insurance verification, legal aspects of healthcare, office applications, communications, scheduling, presentation skills
nationally registered certified coding specialist - medical coding certificate
cpr certified
technical proficiencies
microsoft word, excel & powerpoint; penchart
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