Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

 

Career Objective                                                                                                      

Results-driven Customer Service and Administrative Specialist eager to contribute extensive skills toward actively supporting operations of a progressive organization seeking a driven and productive team member

 

Profile                                                                                                                        

Ø  Numerous years of experience in providing outstanding customer service, sales assistance, and accurate data entry

Ø  Expertly respond to customer inquiries to ensure maximum levels of client satisfaction and retention

Ø  Demonstrated ability to balance multiple concurrent tasks; excellent time management and organizational skills

Ø  Sharp technical aptitude and ability to quickly learn new programs

Ø  Proactive team player equally effective in independent and collaborative environments

 

~ Software Proficiencies ~

Microsoft Word, Excel, Outlook ~ Profit 21 ~ Control ~ eStarbase ~ J.D. Edwards ~ Progression Workflow ~ Macola ES

 

Professional Experience                                                                                        

Customer Support & Order Entry, Nystrom Building Products                                                     8/03 C 7/08

• Provided excellent customer service and administrative support; directly supplied customer follow-up, opened new client accounts, and served as back-up receptionist
• Contributed to improved efficiency and decreased merchandise returns through accurately entering data and proofing documents; reorganized and maintained filing systems to improve information retrieval time
• Trained new staff members on company policies and procedures; prepared key activity reports for senior management
• Updated price-quoting process and participated in additional office-wide improvement plans
• Received prestigious Excellence in Service Award

 

Purchasing/Office Assistant, Interstate Bearing Technologies                                                      10/02 C 2/03

• Successfully organized office and established effective data management systems; recovered and filed critical documents going back for an extended period
• Oversaw daily receiving activity; ran open purchase order reports, tracked incoming deliveries, and proactively contacted vendors to update shipping information as appropriate

 

Call Center, Dayton Hudson/Target Corporation                                                                              10/01 C 10/02

• Provided telephone-based customer service and guest relations in response to inquiries and requests
• Recognized for consistently superior performance and outstanding levels of customer satisfaction

 

Expeditor/Receptionist, Hagamyer (formerly Warner Industrial Supply)                                       7/95 C 10/01

• Actively collaborated in developing and implementing enhanced inventory management system instrumental to substantially boosting accuracy of inventory counts
• Managed high volume of reports concerning open, closed, and unresolved orders; addressed invoicing issues; performed back-up reception functions
  
  

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a Insert Job Title capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my professional qualifications include extensive experience providing customer service and managing critical data for busy companies in diverse fields.  I excel at entering and proofreading detailed information to ensure maximum productivity, efficiency, and profitability.  My dynamic communication skills have consistently proven instrumental in my ability to work with and train sales representatives, as well as to achieve excellent levels of customer satisfaction.  To complement this background, I offer strong computer skills and the demonstrated capability to quickly learn new programs.  

 

I believe that the quality of my work is the basis of my reputation, and as an employee, you will find me to be a driven team player.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy