yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

career objective

 

versatile business professional eager to contribute broad-scope customer service experience toward supporting a dynamic organization in maximizing bottom-line performance.

 

profile

 

• versatile professional offering over 8 years of solid and progressive customer service experience.
• in depth experience in client-focused industries focused on delivering world class customer service.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• skilled at performing independently or within a team to exceed all operational goals and objectives.

professional experience

 

united states army bamberg, germany                                                                                2005-2006

army civilian/human resources assistant

  responsible for issuing id cards and processing passports for soldiers and family members, ensuring all necessary travel documents are in order.

• consistently ensured delivery of quality customer service vital to sustaining and growing accounts

army corps of engineers fairbanks, ak                                                                             2002-2003
office automation

• facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
• proficiently oversaw all incoming and outgoing correspondence on behalf of management.

 

united states army ft. bragg, nc                                                                                        1998-2001
personnel services specialist

• sharp business acumen and experienced in managing broad scope of operations, from customer service and data entry to creating, updating and maintaining over 4000 records.

 

professional education

ait military customer service training