yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

dynamic communicator • administrative professional • operational support specialist

productive, quality-oriented administrative professional eager to contribute exceptional business support, office management and interpersonal relation skills toward optimizing operations of a progressive organization.

profile

 

• offer over 25 years of solid and progressive administrative experience, including expertise in human resources, office administration and customer service.
• adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
• skilled at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
• proven ability to maintain the highest levels of confidentiality and upholding professional standard of ethics.
• technically proficient in ms office, word, excel, outlook, access, quickbooks & as400; forklift certified.

key achievements

 

customer service

• consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
• supervise the research, investigation and resolution of customer concerns in fast paced trucking environment.
• strategically coordinate all activities of the customer service department, ensuring customer satisfaction.
• ensure accuracy and timely response to customer requests regarding rating, price quotations and credit processing.

 

human resources

• effectively recruited, trained and directed staff and actively collaborated in human resource operation functions such as determining employee workload, evaluating performance and providing guidance/mentoring.
• actively managed all daily human resource activities, including employee relations, benefits, and compensation.
• responsible for the administered dot drug testing and follow-up reports.

 

office administration

• sharp business acumen and experienced in managing broad scope of daily operations, from payroll, tax deposits and year-end reports to accounts payable/receivable, billing and collections.
• strategically scheduled appointments to maximize use of time and resources while meeting client needs.
• efficiently handle all administrative functions, including reports, memos, and meeting scheduling.

 

trucking support

• responsible for overseeing vehicle licensing, prorate and registrations on behalf of company.
• effectively investigated and resolved all freight exceptions, including overages, shortages, damages, refused, and unmarked freight.
• actively maintained compliance with fmcsr, dot, osha and company safety guidelines. 

 

professional experience

 

customer service peninsula truck lines                                                                                                 2007-present

safety/hr ralph s concrete pumping                                                                                                          2006-2007

logistics coordinator raleigh america                                                                                                        2005-2006

office manager old dominion freightlines                                                                                                  2004-2005

operations manager powerlines nw, inc.                                                                                                    1999-2004

safety/operations manager highway enterprises                                                                                        1998-2001

customer service supervisor watkins motor lines, inc.                                                                             1996-1998

safety/operations manager service lines, inc.                                                                                 1984-1995

 

professional education

 

accounting courses green river community college auburn, wa                                                                      date