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yyyyyy x. yyyyyy
210/0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com
profile
results-driven executive prepared to contribute dynamic sales, operations and team building toward supporting a progressive organization in optimizing performance. areas of expertise include:
business development strategic sales & marketing customer service
start-ups/launches p&l/budgets process improvements
call center operations recruiting/staffing training/development
key achievements ~
ø have effectively led 300-member team to attain best in class-customer service and top sales performance; 2007-present
ø steered northeast region to rank as top division in sales, 2004-2006
ø spearheaded company s most successful grand opening in launching first new york branch; opened 3 new york branches subsequently becoming key contributors to overall company profit performance
ø oversaw start-up/opening of 3 new branches annually on florida east coast and applied dynamic leadership skills toward consistently attaining top sales results
ø created and introduced highly effective career development program for world savings employees
professional experience
wachovia bank / world savings bank 1997 c current
senior vice president wachovia/site leader-san antonio, tx; 2007-present
effectively train, develop and lead motivated team of 300 call center employees to achieve top performance in sales and service
vice president/director of savings administration world savings-san antonio, tx; 2006 c 2007
strategically steered external customer call center, internal support and internet banking operations ranging from team building and direction to sales and customer relations
maximized staff performance and retention by creating and implementing proactive training, career advancement, incentive, and compensation programs; facilitated senior management leadership development classes
resourcefully developed and launched innovative sales program instrumental to boosting loan production and improving customer/bank relationships
vice president/division savings manager, world savings-new jersey; 2004-2006
directed multi-state northeast division retail branch sales and operations, with responsibilities ranging from opening new branches to developing and delivering management and support staff training programs
vice president/region manager, world savings-florida; 2001-2004
promoted to oversee full-scope retail branch operations, including sales, customer service, staffing, and team development; consistently surpassed customer service performance goals
savings administration, world savings-oakland, ca; 1999-2001
actively collaborated with marketing group to define, develop and execute targeted customer acquisition and retention programs; additionally developed retail branch sales and incentive programs
key player in facilitating annual budget process focused on the cost-effective allocation and administration of available resources
branch manager, world savings-san mateo, ca; 1997-1999
contributed strong managerial skills toward optimizing sales and client servicing, leading to solid growth in branch deposits; oversaw staff hiring and training as well as general hr functions
activities
board member, san antonio chapter of wachovia volunteers
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