yyyyyy x. yyyyyy

4231 w. gardenia drive ◊ phoenix, az 85051

xxx-xxx-xxxx ◊ 623.388.1963 ◊ abc@xyz.com

 

◊ dynamic communicator ◊ customer service professional ◊ account representative ◊

driven professional seeking a challenging position as an account representative, where expertise in client accounts and customer service will prove instrumental to company success.

career profile

 

a results-oriented professional account representative with experience in customer service, technical support, and communication. dynamic communication, presentation, negotiation, and relationship management skills. capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer/client services interaction both in person and via telephone. proven ability to lead and motivate team members to ensure success. track record for diagnosing complex problems and consistently delivering effective solutions. skillful at performing independently or within a team to exceed all operational goals and objectives. demonstrate a team player attitude in enthusiastically soliciting and accepting additional challenging projects in support of company objectives. received numerous employee awards for high dollar payments and account resolution.

professional experience

 

money management international                                                                                                                     2005-present
debt, budget, bankruptcy counselor

   effectively serve as consultant for bankruptcy alternatives to eliminate growing financial debts.

   successfully educate clients on financial processes; work with clients to ensure compliance with company standards, government regulations (nfcc), and federal bankruptcy laws (eoust) to maintain quality and production standards.

   consistently ensured delivery of quality customer service vital to sustaining and growing accounts.

   responsible for managing inbound and outbound calls and all client follow-up communication to maintain client satisfaction.

   effectively collaborate on the training and mentoring of new financial associates; address deficiencies in staff performance and assist in competent development programs for personnel.

 

h&r block                                                                                                                                                                                    2004-2005
tax preparation associate

   responsible for handling filing of individual and small business state and federal taxes; advanced knowledge of tax laws and protocols.

   consistently reviewed and resolved tax related concerns, audit associate tax preparation,

   managed broad scope of accounting/finance activities including the appeal of customer tax form questions.

   successfully advised management on regional customer concerns and assisted in the resolution of multiple high dollar issues to ensure company profits.

 

discover card                                                                                                                                                                               1995-2004

collection and fraud associate,

   effectively serve as collection representative with progressive level of responsibility. including but not limited to handling outbound and inbound customer support and disputed accounts.

   cost-effectively negotiate customer payment plans to avoid account closure.

   successfully collaborated with legal department on large dollar fraud issues, misuse of cards, and identity theft.

 

benefit resources/it and data management technician                                                                                                1993-1995

   responsible for the review and resolution of daily production and accounting reports of senior staff and ceo.

   successfully managed processing of medical/dental claims from initial intake to release of benefits.

   effectively handled it support to maintain superior accounting and benefit support.

 

u s navy, active duty                                                                                                                                                                 1989-1992

education

 

core classes phoenix college phoenix, az                                                                                                                                    2008
certificate national foundation for credit counseling                                                                                              2006 & 2008
certificate h & r block income tax courses                                                                                                                                   2004
core classes glendale community college glendale, az                                                                                                             1991

a school/associate degree united states navy aviation electrician                                                                        1989-1990

core classes devry institute of technology                                                                                                                      1988-1989

yyyyyy x. yyyyyy

4231 w. gardenia drive ◊ phoenix, az 85051

623.9394825 ◊ 623.388.1963 ◊ abc@xyz.com

 

◊ dynamic communicator ◊ customer service professional ◊ account representative ◊

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity as an account representative and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over fifteen years experience in accounting and finance. i have effectively applied my auditing skills and knowledge of state and federal tax preparation toward a career with your company. to complement this background, i offer extensive education and certifications in this field.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy