dynamic, ambitious and multi-faceted business professional with a broad range of operations management, customer service, sales and business development experience.  eager to integrate strong client relations, office management and exceptional communication skills toward supporting the objectives of a progressive employer.   core competencies include:

   entrepreneurial leadership/business management

   general accounting and bookkeeping

   quickbooks/microsoft/computer savvy

   marketing/advertising/public relations

   vendor relations and inventory management

   business development/client relations

   merchandising/display/promotions

   customer service focused

   drive aggressive revenue goals

   creative/resourceful/ gracious

   consultative sales approach

   profit and loss accountability

2007 to present:  heavy hearts boutique, weatherford, tx  - owner/general manager

   lead day to day business operations for a boutique operation; perform all inventory management, negotiate with vendors to secure optimum pricing, define revenue and sales goals, and create a world class customer service environment.

   hire, train and lead staff; drive performance management initiatives to optimize revenue and customer service results.

   develop, review and adhere to monthly and annual sales plans, modify sales initiatives according to profit/loss statements and market conditions; consistently manage operation in a high sales performance capacity.

   manage all business office activities; process payroll, reconcile bank statements, perform all purchasing and procurement, and monitor sales and revenue outcomes.

   cultivate valuable customer relationships resulting in repeat business and referrals; gain reputation as a knowledgeable and helpful sales representative.

2005 to 2007:  evolutions day spa, weatherford, tx - spa manager

   led day to day business operations for a successful spa operation; spearheaded all business development, client relations and marketing/advertising initiatives to drive awareness, capture new business and sustain year over year growth.

   oversaw employee hiring, training and performance measurement, ensured that the highest levels of customer service and satisfaction were maintained at all times; managed business office functions including ap/ar, billing, procurement, purchasing and vendor relations.

2000 to 2001:  law offices of whatley, barnhill & hooks, columbia, tn- legal assistant

   provide administrative assistance for a multi-faceted legal practice; maintained multiple daily calendars and planners, coordinated meetings, conferences and travel arrangements for partners.

   responded to routine correspondence, emails and telephone calls; prioritized daily activity based on business needs.

   managed ap/ar, general ledger and invoicing for firm, contribute to marketing and advertising plans, and routinely provide feedback and case updates for clients and attorneys.

   gain significant experience in managing case records, tracked proceedings, correspondence, occurrences, activities and billing updates.