yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx /  (917) 584-1940

e-mail: abc@xyz.com

objective

 

highly-organized, personable and efficient technical support professional seeking opportunity where exceptional customer service skills and exemplary analytical talents will provide immediate benefits to the employer. 

key qualifications

 

         over 10 years combined experience in technical support, network and system administration, information systems management, and telecommunications.   

         outstanding expertise in scrutinizing and diagnosing technical errors and issues, and guiding customers/callers in rectifying problems.

         excellent blend of planning, organizational, problem solving, prioritization, and vendor relations skills.

         proven track record of executing innovative solutions to meet established goals and needs; excels in a team-driven and collaborative environment.

         sound decision-making abilities, critical thinking capabilities, and documentation skills.

         adept at installing, configuring, fine-tuning and maintaining hardware, software, platforms and peripherals.

professional experience

 

design communications, inc., syosset, new york, 1999 to present

technical support engineer

         apply dynamic technical acumen to expeditiously provide support to field technicians and assist offsite as needed.

         proficiently install, service and support nec ipk hybrid key system, hitachi pbx switches 5100, 5300 and 5400, and mitel pbx switches sx200, sx2000, sx200icp and 3300.

         demonstrate seasoned troubleshooting skills in delivering helpdesk support for  windows platforms such as nt and xp, installing cat5 and cat6 cables, and administering t1s, pris and pot lines.

         install and maintain automated voice mail systems and applications that include mitel express messenger, hello 5.0, path finder, innovations voice mail, and profitwatch call accounting.

         compile, distribute and track invoices for services rendered to customers.

 

earlier experience:

field service engineer, xerox, inc., melville, new york, 1998 to 1999

production representative, automatic data processing, melville, new york, 1994 to 1998

training / certifications

 

nec, new york, 2006

• nec ipk hybrid key system
• nec 2000, ivs and ips

 

elastic network, alpharetta, georgia, 2001

• ether loop technology
• installation technician
• bitstorm server system management and administration

 

innovation voice technologies inc, cross plains, wisconsin, 2001  

• innovation voice processing system

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx /  (917) 584-1940

e-mail: abc@xyz.com

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as indicated in the accompanying resume, i bring to you substantial performance in delivering it support, proficiency in both hands-on and telephone support, and exemplary talents in network and server administration, computer hardware maintenance, and software support. to complement these qualifications, i offer an unwavering commitment to maximizing it security and delivering top-notch customer/client service which is paramount as a <insert job title/position>.

 

as a proactive contributor to your organization, you will find me to be a highly motivated professional and stellar leader committed to supporting you in achieving your objectives through superior self-initiative, unparalleled resourcefulness, and well-honed leadership attributes. i am confident that i could be a valuable asset to <insert name of organization>, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy