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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

results-driven leader with expertise in healthcare administration eager to contribute talents toward actively supporting a progressive organization in optimizing performance.

career profile

ø  diploma in health administration and over 22 years of medical office administration.

ø  expertise in staff supervision, regulatory compliance and patient satisfaction.

ø  proven background in all facets of departmental employee leadership and patient/physician liaison.

ø  outstanding skills in direction of financial and business procedures.

ø  knowledgeable in administrative leadership, quality and office management.

ø  exceptional communications and interpersonal abilities.

ø  adept in developing strategic programs to upgrade customer satisfaction.

ø  demonstrated coordination, triage, research, referral and crisis resolution abilities.

ø  self-motivated, self-directed multi-tasker with excellent detail orientation.

professional experience

clarian north medical center, carmel, in                                                                                      2005 - present

office coordinator

       manage daily operations while emphasizing liaison between patients and surgeons.

       oversee high volume of patient triage and doctor referrals.

       coordinate retrieval of patient records and relevant information.

       instrumental in clinic s 98% patient satisfaction rate.

       advise timeshares with leasing company and streamline patient flow processes.  

 

choices, inc, indianapolis, in                                                                                                           2006 - 2009

expeditor/child care worker/child abuse hotline operator

       assisted children removed from homes for multiple causes.

       managed high volume of crisis calls and maintained logs for incoming children and runaways.

       supported various departments as needed.

 

internal medicine and pediatrics, fishers, in                                                                                     2003 - 2005

office manager

       interviewed, hired, trained and directed staff of over 20 employees performing daily functions of office.

       reviewed and approved employee time-off requests, coordinated with practice administrator and doctors.

       researched billing, charges, collection accounts and patient inquiries.

 

diabetes and endocrinology associates, indianapolis, in                                                                 1997 - 2003

billing office manager & employee supervisor

       oversaw billing, charge entries, payment posting, electronic claims submission and follow up.

       established office policies for check-in, scheduling and demographic data entry.

       handled patient and personnel concerns and assisted with payroll and marketing.

       implemented hippa regulations for office.

 

other experience

have also been employed by foot specialist associates, inc in capacity of office manager establishing office policies, advocating for patients, billing insurance companies, managing accounts payable, transcribing medical documentation, interviewing and training, implementing osha regulations and assisting in surgical procedures.

 

 

education


denver technical college, denver, co

diploma, health administration 1988

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