yyyyyy x. yyyyyy

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

email:  abc@xyz.com

country of citizenship:   usa

social security number:  xxx-xx-xxxx

____________________________________________________________________________

 

vacancy announcement #: afpc-215348-yc-2210-1/2ci 

position:  it supervisor at seymour-johnson afb, goldsboro, nc

____________________________________________________________________________

 

core competencies

network troubleshooting, communication, strong management-level interfacing abilities, currency with latest technologies, equal employment opportunity legislation, training/coursework in fema incident command/national incident management systems (nims), fema national emergency management information systems database (nemis), cisco networking coursework, tcp/ip, dhco, network topology, ipsec, subnetting, comptia a+, comptia network+, active directory, ms windows 2000/2003, hardware (routers, switches, hubs), network circuits  (t1, t3, ds3, dsl, etc.), g3 and merlin phone switches, ms office suite, ms exchange, adobe, fema wireless network topologies, network cabling (ethernet cat 5 fiber optic), creating a secure wireless network, network patch panels, budgetary responsibility, staff management/training, user account management (i.e., passwords, network rights and privileges, server access, etc.), project management, database management, contractor oversight, conflict resolution, team participation, telecommunications requirement assessment, computer diagnostics and repair, customer service, government compliance, quality control

 

professional experience

july, 2004 - present

fema / dhs, region 3

philadelphia, pa

salary:  $62,350 annual

 

network manager, level 3/computer specialist, level 4/network specialist level 3/communications team leader, level 2

originally retained as local temporary employee to support disaster response and recovery effort from hurricane ivan.  gained valuable experience in customer service and interaction with individuals under stressful conditions.  developed familiarity with cisco vpn software and 3002 cisco vpn hardware, which was utilized later in developing secure networks.   additionally, added ms windows 2000, ms office suite, ms exchange, viewstar, adobe, oracle and norton/symantec back up exec to list of it software capabilities.   gained familiarity with fema national emergency management information systems (nemis) database.

 

hired into agency as full-time employee due to recommendation from branch chief based on ability to learn new concepts quickly and apply them to daily situations.  assumed manager role in baton rouge, la, with advent of hurricane katrina.  tasked with decision-making regarding voice and data transmission, analyzing/defining network requirements, scheduling server maintenance and backup, managing user accounts, particularly regarding passwords, network

 

page 1 of 4

yyyyyy x. yyyyyy                                    vacancy: afpc-215348-yc-2210-1/2ci                 page 2 of 4

 

rights/privileges and server access, documenting common problems and fixes, as well as conducting meetings and training classes for new hires. interfaced with senior management, kept them informed of any problems or possible upcoming work stoppages due to necessity for updates and patches.  coordinated after-hours build-outs and projects to assist in maintenance of smooth workflow during normal business hours.  maintained careful budgetary control on staffing and costs for these projects.  supervised support of 2500 users and up to 30 technicians, including disciplinary or reward situations.  authored recommendations for appropriate actions as well as performance reviews.  was rewarded for contributions with an award for exceptional service, consisting of letter from the secretary of operations and monetary acknowledgement.

 

assisted with network migration of fema database from washington, dc, to baton rouge.  received training in ms active directory user and groups to support migration.   enrolled by cadre manager into emergency management institute (emi) of emmetsburg, md, in enterprise operations it manager course.  learned proper operating procedures for managerial and coordination functions, including telecommunication requirements assessment, to determine best hardware and network circuitry to meet organizational needs.   coordinated with headquarters and telecommunications companies to assure best mission-support services were available and utilized.  received training in general voice communications, specifically capabilities and requirements for such systems as g3 and merlin phone switches.  training in both data and voice services was essential to proficiency in all systems necessary to meeting needs of any operation.  

 

utilized extensive experience with and knowledge of government-specific operating procedures to support network manager role in next several assignments.  paid special attention to cost-effectiveness of decisions and employing techniques designed to support and maintain operation funding.  in acknowledgement of this, was given second commendation award. 

 

most recent posting was as assistant network manager in support of operations to assist victims of catastrophic floods in iowa in 2008.  charged with user management, windows 2003 server management, teaching day-to-day procedures to new technicians and familiarizing them with fema policies and it architecture.  supervised server backup, assured updates made vis- -vis new government-wide directives and security policies, developed risk assessment for any data leaks/losses, oversaw quality control, assured compliance with headquarter policies and managed/resolved all daily operational issues.

 

 

february, 2003 - march, 2004

fanelli boys inc.

parkersburg, wv

supervisor: karl conner, (xxx-xxx-xxxx                  

 

computer and printer technician/network installer

served as technician on all models of hp printers and faxes.  effectively remanufactured laser jet toner cartridges.  installed printers and held responsibility for preventive maintenance.  served in customer service department in roles covering computer diagnostics repair, hardware replacement, virus/adware/spyware removal, software installation and risk assessment.   built computers to customer specifications and installed small business networks. 

 

 

 

yyyyyy x. yyyyyy                                    vacancy: afpc-215348-yc-2210-1/2ci                 page 3 of 4

 

september, 1996 - december, 1996

ace computers

parkersburg, wv  

 

field computer technician

served in customer service role, including field calls to client homes to troubleshoot and diagnose problems and offer solutions.  developed strengths in customer interaction to grow repeat business.

 

 

 

 

june, 1995 - august 1996

regional educational services agency - resa v

parkersburg, wv

supervisor:  tom conner,  295-5117            

 

network cabling technician/computer technician

skillfully served as lan/wan installer to public schools in west virginia.  proactively acquired continuing training in hardware troubleshooting/replacement, network printing protocols, ms client access, ms windows 3.x/windows 95, dos, pc support and installation of network interface cards (nic) in pcs and servers.  additionally, learned category 5 ethernet cabling, fiber optic fiddi, thinnet ethernet coaxial cable and installation of switches, hubs, routers and servers.     

 

 

education

professional development:

west virginia university, parkersburg, wv, 2000-2002

pre-law studies

cisco networking academy (part of wvu - concurrent attendance)

information technology studies

received appropriate certification for all it classes.

 

key/relevant coursework at cisco networking academy included: principles of tcp/ip, dhcp, network topology, ipsec, subnetting, access lists, datalink, firewalls, ethernet, token ring, all seven layers of the osi model, routers, switches and hub configuration, comptia a+, comptia network+, and ms windows 2000, as a part of the mcse program.

 

pre-law and pre-professional coursework provided background in research techniques and writing skills, and the interpersonal communication class in public speaking techniques helped to hone skills in articulation necessary to presiding over meetings and giving instructions to both peers and subordinates.

 

fema-sponsored professional development:

 

emergency management institute, emmetsburg, md

certified in enterprise systems for network managers

yyyyyy x. yyyyyy                                    vacancy: afpc-215348-yc-2210-1/2ci                 page 4 of 4

 

extensive training on incident command; ics-relevant coursework on controlling situation and timing on taking control or acceding to directions of others.

 

comprehensive federal professional training in ethnic diversity, equal rights, alternative dispute resolution, sexual harassment in the workplace.

 

specific coursework: 

is-00018 - equal employment opportunity (eeo) for employees, 207

is-00100.fw - introduction to the incident command system, i-100 for federal disaster workers, 2006

 

 

secondary school:

parkersburg high school, parkersburg, wv

college preparatory studies; graduated 1994

 

 

applicant:                                             yyyyyy x. yyyyyy

social security number:                     xxx-xx-xxxx

position:                                                it supervisor - seymour-johnson afb, goldsboro, nc

vacancy posting number:                  afpc-215348-yc-2210-1/2ci

knowledge, skills & abilities (ksas)

 

 

factor 1:   knowledge of network services          

 

at the very beginning of my information technology career, i was hired by the regional educational services agency of west virginia to serve as the limited access and wide access network installer of network cable for west virginia public schools.  for this assignment i proactively sought and was rewarded with training in hardware troubleshooting/replacement, network printing protocols, ms client access, ms windows versions 3.x and 95, pc support and installation of network interface cards (nics) into pcs and servers.  to broaden my experiential base, i added cat 5 ethernet cabling, fiber optic fiddi, thinnet ethernet coaxial cable and installation of switches, hubs, routers and servers.

 

following that assignment, i took a position with ace computers in parkersburg, wv, my first ever in the private sector.  as a field computer technician, i developed close familiarity with the needs of individuals in a home setting, traveling to private homes of clients to set up systems and diagnose/troubleshoot pc problems. 

 

shortly thereafter, i was hired by fanelli boys inc., also of parkersburg, wv, to serve as the computer and printer technician/network installer.  this small, privately-held company afforded the opportunity for a great deal of hands-on experience on various types of hardware, including printers and faxes of from many manufacturers.  broadening my overall it experience in this manner made me a more valuable asset to my company.  further, i held responsibility for installation of small business networks for clients, which added to my scope of knowledge of all things pertaining to networks.

 

by far the largest bulk of my career has been with the federal emergency management agency (fema), which began in 2004.  with fema, i have held four separate titles, including network manager, level 3 and network specialist, level 3.  i was originally brought into fema in a temporary capacity.  my first assignment was to support the disaster response and recovery effort following hurricane ivan, specifically configuring, repairing and maintaining fema computers and network functions.  as a function of this role, i became very well acquainted with fema s wireless network topologies and how the vpn client is used to create a secure wireless network.  i also installed ethernet cat 5 fiber optic network cabling as well as network patch panels.  the branch chief was so impressed by the speed at which i absorbed new information and turned it into practical capability, that she requested of regional management that i be hired on a permanent basis.  because of my abilities and experience, i was assigned a manager role in baton rouge, la, to support the fema efforts on behalf of hurricane katrina s victims.  among my duties were defining network requirements and server troubleshooting.   i played a key role in the largest-ever migration of fema s massive network from washington, dc, to baton rouge, la.

 

later, at the sponsorship and direction of my cadre manager, i was enrolled in the emi enterprise it managers course in emmetsburg, md, where, among other areas, i expanded my knowledge of hardware needs and network circuits.  i also served as manager for multiple-sized projects, with my most recent assignment as assistant network manager in support of the operations to mitigate the results of the catastrophic floods in iowa.   among other areas of concentration, i focus on server backup and maintaining fine tuned network operating systems to provide outstanding service.

applicant:                                             yyyyyy x. yyyyyy

social security number:                     xxx-xx-xxxx

position:                                                it supervisor - seymour-johnson afb, goldsboro, nc

vacancy posting number:                  afpc-215348-yc-2210-1/2ci

knowledge, skills & abilities (ksas)

 

factor 2:   knowledge of operating services       

 

while at west virginia university, i also attended classes that were part of the cisco networking academy.  a partial list of this coursework included tcp/ip, dhcp, network topology, ipsec, subnetting, datalink, firewalls, various ms software programs, comptia a+ and comptia network+, and the mcse program, including windows 2000 and 2003.

following this, i was hired by the federal emergency management agency (fema) to assist with rebuilding after hurricane ivan.  in support of this assignment, i familiarized myself with some of the software and hardware utilized by fema, including cisco vpn software client, 3002 cisco vpn hardware client, windows 2000, ms office suite, ms exchange, viewstar, adobe and oracle, to name a few.  i also learned to utilize the vpn client to create a secure wireless network, as well as serving as an installer in cat 5 ethernet cabling and hardware such as routers, switches, snap servers, windows servers and patch panels.

the developed proficiency in these areas led to a promotion to manager in the baton rouge, la, region to support the efforts following hurricane katrina.  this required decision-making regarding voice and data transmission and analyzing and defining network requirements.   i also held responsibility for account management covering passwords, network rights and privileges, server access, scheduling of server maintenance, documenting common problems and determining appropriate corrections.

in my role as manager, i served as liaison to the upper management of fema, keeping senior staff members informed of existing and possible upcoming problems and any work slowdowns or stoppages resulting from necessary upgrades and patches.  

during this time, fema it management determined it was necessary and feasible to migrate a very large part of their active directory database - national emergency management information system (nemis) - from the operations center in washington, dc, to baton rouge, la.  to facilitate this and be prepared to serve in both an oversight and hands-on role, i took specific training in microsoft active directory user and groups.  

i also participated in training at the emergency management institute (emi) of emmetsburg, md.  there i received certification in enterprise systems for network managers, which provided a great deal of relevant hands-on training for managing all aspects of a large enterprise-based network utilized by most government branches.  it included, among other things, network planning from inception to finalization, including hardware and software, and personnel management.  additionally, i increased my awareness of telecommunication requirements, particularly of such voice systems as the g3 and merlin phone switches, and of network circuits (t1, t3, ds3, dsl, among others).  as an it coordinator with fema, it was important that i be capable of accessing the needs of an operation for both voice and data services.  

applicant:                                             yyyyyy x. yyyyyy

social security number:                     xxx-xx-xxxx

position:                                                it supervisor - seymour-johnson afb, goldsboro, nc

vacancy posting number:                  afpc-215348-yc-2210-1/2ci

 

factor 2:         knowledge of operating services (continued)

it was this comprehensive, extensive experience and knowledge of government-specific operating procedures that supported my movement into manager roles in subsequent assignments with fema, most recently in the restoration efforts in iowa after the floods of 2008.  included in the operating services i provided were those of user management, server maintenance of windows 2003, teaching new technicians day-by-day problem-solving techniques and familiarizing them with fema policies and procedures, as well as the organization  s it architecture.  

applicant:                                             yyyyyy x. yyyyyy

social security number:                     xxx-xx-xxxx

position:                                                it supervisor - seymour-johnson afb, goldsboro, nc

vacancy posting number:                  afpc-215348-yc-2210-1/2ci

knowledge, skills & abilities (ksas)

 

factor 3:   knowledge of it acquisitions, it policy and planning, it project management and server administration      

 

 

early in my career, as a network cabling technician/computer technician for the regional educational services agency (resa) of the state of west virginia, i was charged with network cabling installation for local area networks and wide area networks for public schools in west virginia.  working with the equipment and the process gave a first taste of it acquisitions, policy/planning, project management and server administration.  in the 14 months that i was employed by resa, i quickly learned hardware troubleshooting/replacement/upgrading, windows 3.x and 95 installations, dos, pcs, network printing protocols and various ms software programs.

 

following this assignment, i served for a short time with a small computer re-seller in parkersburg, wv.  in this hands-on environment, i functioned as a project manager for my account base, assisting them with it acquisition for personal use and formulating company it policy and planning (based on perceived market needs and availability).   even in the relatively short duration of my tenure with this company, i developed a process for policy and planning and project management.

 

later, i took a position as computer and printer technician/network installer, with fanelli boys inc., a hp-authorized reseller and service center, also in parkersburg, wv.   with this company i broadened my knowledge and experiential base of it hardware and software (to later support necessary acquisition decisions) by working on various manufacturers printers and faxes, installing software, building computers to customers specifications and setting up small business networks, as a means of developing project management and server administration experience.

 

after being hired by the federal emergency management agency (fema) in 2004, i served in roles of network manager, level 3, computer specialist, level 4, network specialist, level 3 and communications team leader, level 2.   moving up through the agency, i was promoted to manager in the baton rouge, la, operations supporting the hurricane katrina relief.  as manager it fell to me to be responsible for decision-making regarding acquisitions necessary for network maximization, including equipment requirements.  i was also responsible for documenting daily problems and making recommendations as to fixes and planning for on-going solutions.  new hires reported to me for training and familiarization with fema policies and procedures.  i made the determination of when it was necessary to schedule a project of personnel participation in off-hours updates/patch installation, scheduling individuals to maximize their performance with only minimum impact in the normal workday personnel.   further, as part of project management of these update/problem solving sessions, i kept strict control of staffing costs, particularly overtime hours. 

 

applicant:                                             yyyyyy x. yyyyyy

social security number:                     xxx-xx-xxxx

position:                                                it supervisor - seymour-johnson afb, goldsboro, nc

vacancy posting number:                  afpc-215348-yc-2210-1/2ci

knowledge, skills & abilities (ksas)

 

factor 4:   ability to supervise          

 

originally hired by the federal emergency management agency (fema) to assist with the recovery process following hurricane ivan, my aptitude for quickly learning new agency-specific information became apparent to the branch chief.  she authored a letter of recommendation that i be brought into the organization on a full-time basis, with a focus on becoming a member of the management team.    shortly thereafter, i was sent to baton rouge, la, in support of the hurricane katrina disaster relief effort, and moved into a manager role.

 

in this supervisory role in baton rouge, i was tasked with training and teaching several teams of local hires and contractors, to assure they were knowledgeable in all applicable agency requirements, policies and procedures.  this was an important element in the recovery process for the area, as utilizing members of the local workforce assisted in the highly-necessary smooth flow and interface between the agency and the population we were there to serve. 

 

i took on the responsibility for after-hours scheduling of personnel for proactive updates and patch applications, other problem resolution, and any other projects that would increase efficiencies.  by utilizing the non-workday time period, the daily flow of information and general work load was impacted minimally by the work stoppages necessitated by the upgrades.  keeping a close watch on staffing requirements for these processes, especially keeping true overtime to a minimum, allowed me to maximize personnel utilization and keep our people continually working yet still stay close to budgetary guidelines.

 

the agency recognized my supervisory skill during this time by assigning as many as 30 technicians as my direct reports.   i was charged with training these technicians and overseeing their work, which required involvement with all areas of performance, both the good production as well as areas in need of improvement.   at times, it was necessary to bring certain disciplinary actions to bear, which were handled in as professional and positive a manner as possible.  in other cases, it was a pleasure to write letters of recommendation for exemplary service and production.    further, i authored and presented all performance reviews for the technicians, which provided yet another opportunity for interaction with employees working under my supervision, as well as allowing me to continue to gain insight into how to better support our mission responsibilities.  as acknowledgement of my supervisory capabilities at this time, the secretary of operations presented me with an award for exceptional service, which included a letter of commendation and a $200 check.

 

shortly thereafter, fema decided to migrate a large network system from the fema it operations center in washington, dc, to baton rouge, la.  to facilitate this move, i was sent to microsoft training for managers to become familiar with the logistics of such a migration.  considering that they were moving a massive amount of information to perhaps the largest disaster site in u.s. history, understanding how to manage the people who would be doing the actual work became a priority for me.   following this migration, at the recommendation of my cadre manager, i was sent to the emergency management institute in emmetsburg, md, to attend their enterprise operations it managers course based on his observation of my abilities to manage personnel and solve problems.  

 

applicant:                                             yyyyyy x. yyyyyy

social security number:                     xxx-xx-xxxx

position:                                                it supervisor - seymour-johnson afb, goldsboro, nc

vacancy posting number:                  afpc-215348-yc-2210-1/2ci

 

factor 4:   ability to supervise (continued)

 

during my tenure with fema, i also attended many management courses and professional federal training, particularly in ethnic diversity, equal rights, alternative dispute resolution and sexual harassment in the workplace.  training also included equal employment opportunity (eeo) for employees, and introduction to incident command system i-100 for federal disaster workers.  the latter was particularly helpful in giving insight into both managing personnel and working with peers,  when to step up and assume control of a situation and when to accede to someone else s authority and smoothly hand over control.  all of this specific, hands-on professional training was extremely valuable in providing background understanding as well as solutions for the day-to-day challenges of personnel supervision.

 

over the next several years, i was assigned as network manager for various projects, the most recent being as assistant network manager in support of the operation to assist in the rebuild after the floods in iowa in 2008.  in these roles i have continued to hold responsibility for teaching new technicians proper day-to-day problem solving and familiarizing them with fema policies and procedures.

 

yyyyyy x. yyyyyy               job posting: it supervisor at seymour-johnson

                                                                                             afb, goldsboro, nc

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

email:  abc@xyz.com

country of citizenship:   usa

social security number:  xxx-xx-xxxx

 

 

 

i am highly interested in being considered for the it supervisor position currently available at seymour-johnson air force base in goldsboro, nc.  with over 13 years of it experience, including the last four+ years in management roles for the federal government, i believe i can make a positive contribution in this position.  to acquaint you with my qualifications, i am submitting my resume and ksa responses.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying documents, i have built a successful career in both the private it retail sector and with the federal government as a network manager, computer specialist, network specialist and communications team leader for the federal emergency management agency (fema).   i offer comprehensive knowledge of network and operating services, it acquisition / policy & planning / it project management and server administration, with a focus on identifying, developing and executing new ideas and approaches toward maximizing resources and generating positive results.  a hands-on manager, i am highly effective in training, scheduling, developing, evaluating and directing diversely-skilled individuals.  managing budgets and keeping costs under control while still maximizing personnel resources to accomplish mission goals is a cornerstone to my managerial style.  to complement my successful professional background, i have completed extensive training in various hardware/software systems, interpersonal communications, emergency management training, eeoc coursework and incident command and control.   

 

as an employee, you will find me to be an enthusiastic and disciplined team player committed to supporting you in achieving your objectives through superior performance.  i welcome the opportunity to meet with you at your earliest convenience, and look forward to interviewing with you in the near future.

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

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