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Yyyyyy x. yyyyyy

135 Ocean Street, Apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

Tel: (xxx-xxx-xxxx / ( xxx-xxx-xxxx

E-mail address: abc@xyz.com

 

 Dedicated IT Professional eager to contribute extensive troubleshooting, project leadership, and staff management talents toward supporting a dynamic employer in optimizing bottom-line performance.

 

Profile

 

         Dedicated, perceptive and visionary, offering outstanding capabilities in project management, information security, team leadership, documentation, and process improvements.

         Adept at business system analysis, vendor management, quality assurance, application deployment, infrastructure support and management, and IT strategic design.

         Highly skilled in network performance tuning and optimization, conducting data backups, and applying disaster recovery strategies and contingency plans to safeguard business-critical information.

         Highly adaptable; quickly master new roles, responsibilities, technologies and environments.

         Possess superior problem solving, communication, prioritization, and multi-tasking capabilities.

         Superior expertise in developing and executing strategic policies, processes, and procedures to optimize, streamline, and improve technology performance.

 

Professional Experience

 

Bank of New York Mellon Corporation, Boston, MA, 2004 to 2008

Information Security Specialist II C Corporate Information Security   

         Spearheaded daily Information Security support and analysis for numerous geographically-dispersed businesses consisting of 50,000 servers and 25,000 employees.

         Installed anti-virus solutions on servers and desktops, administered RSA SecurID® support, delivered ACL verification support, performed firewall monitoring, and relied upon for problem escalation.

         Meticulously prepared comprehensive departmental/IS reports daily, weekly, monthly and annually.

         Exhibited proficiency in maintaining multi-business, multi-location technology infrastructure, tools, environments, and applications encompassing IBM, Microsoft, Cisco, Bindview, Active Directory, Telesweep, Netscreen and Mind database software.

         Project-managed various initiatives with internal/external clients to establish, enhance, and enforce compliance with specific information security standards, policies and procedures.

 

Mellon Trust C Technology Services, Boston, MA, 1995 to 2004

Desktop Specialist / Network Analyst     (2000 to 2004)

Network / System Analyst       (1998  to 2000)

         Applied dynamic troubleshooting expertise toward providing top-quality technical support for 2,500 business users; concurrently assisted personnel with administrative/account issues.

 

Continued

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

         Adeptly configured, supported and maintained Windows operating systems (2000, XP, NT), Microsoft Exchange, Microsoft Office Suite, PC-Com, FTP, SQL, VPN, various database and graphic programs, printers, PDAs, and wireless connectivity applications.

         Led and participated in Total Cost of Ownership project featuring departmental migration from Novell Network to Windows 2000 Active Directory as well as associated desktop hardware/software upgrades.

         Exercised strong organizational skills in maintaining extensive, cross-campus technology equipment and systems inventory inclusive of receiving, storage, deployment and disposal details.   

         Reliably provided 24/7 backup and disaster recovery support for network connectivity and integrity, user rights, and remote access for local Boston Mellon MSMail network-based systems.

         Directed technical support activities for MSMail during corporate office relocation and oversaw helpdesk operations and administrative management for transition from MSMail network to Exchange Server and related Outlook account conversion.

         Promoted from role as Stratus System Administrator (1995 to 1998).

 

Prior background includes 8 years of experience as Tandem Unit Supervisor/Systems Operator for MISD/Specialized Systems with Mellon Bank Corporation N.A., Pittsburgh, PA.

 

 

Education  & Certifications

 

Bachelor of Arts in Liberal Studies, University Of Pittsburgh, Pittsburgh, PA

 

CISSP certification

 

CCNA certification in progress

 

Bank of New York/Mellon in-house training program for Supervisors and Managers

 

Continuing Education in Microsoft software support

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