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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
proficient professional eager to contribute healthcare administration expertise as well as strong patient service and communication skills toward actively supporting an organization in maximizing performance.
profile
current master s of healthcare administration student offering solid and progressive training in healthcare business operations, issue resolution and client/patient service capacities. in depth experience in client-focused industries focused on delivering world class patient service interaction and issue resolution. adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment. capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic client/patient services interaction both in person and via telephone. proven ability to maintain the highest levels of confidentiality and uphold the ethical standards of the healthcare profession.
professional education
troy university anticipated graduation march 2010
master of public administration in healthcare administration
albany state university cum laude 2008
bachelor of science degree in business administration in healthcare administration
alpha kappa mu national honors society, 2008 ▪ highest ranking junior, 2007
johnnie reynolds memorial scholarship recipient, 2007 ▪ freshmen 3.5+ g.p.a. award, 2005
delta mu delta national honors society, 2007 ▪ students in free enterprise-s.i.f.e, 2007
hope scholarship recipient, 2004-2008
professional experience
service-line improvement intern grady memorial hospital 2008-present
- actively collaborate in the identification of federal sources for grady health system research projects, as well as applying for the g-20 grant.
- compassionately handle patient complaint cases with discretion and report necessary information to direct of service-line improvement.
- efficiently compile detailed statistical surveys providing service quality data from patients at crestview nursing home, rehabilitation clinic and grady memorial hospital.
- skillfully craft letters addressing the resolution of key patient issues, from lost valuables and staffing concerns to quality of services rendered.
- serve as floating intern, receiving experience in numerous departments, including financial counseling and crestview nursing home/rehabilitation facility.
assistant manager walgreens company 2008-present
- effectively identify and capitalize on opportunities to penetrate and develop markets.
- sharp business acumen and experience in managing broad scope of operations, from sales/marketing and customer service to merchandising, vendor relations and accounting/finance.
- proactively plan, develop and implement sales campaigns and marketing promotions to expand utilization of company s products and increase monthly sales revenue.
- responsible for pulling any expired food to ensure compliance with food and drug administration regulations.
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