yyyyyy x. yyyyyy

15887 cliffbrook court - montclair, va 22025
cellxxx-xxx-xxxx
abc@xyz.com

 

objective

results-driven sales and customer service manager eager to contribute expertise in business development, client relations, team building, and general operations toward actively supporting a progressive organization in optimizing bottom-line performance.

profile

ø  offer comprehensive management background in merchandising, loss prevention and customer relations.

ø  effectively develop and implement targeted action plans to maximize productivity, efficiency and profitability.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  demonstrate active problem solving and listening skills; diffuse difficult customer situations with tact and ease.

professional experience

store manager - office depot, fairfax, va                                                                                      2005-2009

  contributed dynamic leadership skills in managing 35-50 managers and associates, with strong focus on optimizing productivity, efficiency and performance.

  spearheaded inventory control and p & l review, demonstrating exceptional multitasking and prioritizing abilities in achieving goals and timelines.

  applied sharp business acumen and critical thinking skills in resolving loss prevention on issues of shrink and cash management.

  innovatively designed, developed and implemented sales floor merchandising strategies to boost profits by maximizing layout and merchandise flow.

 

store manager - michaels arts and crafts, dale city, va                                                                  2002-2005

  directly managed, mentored and motivated assistant manager, department managers, office specialist and event coordinator, playing an instrumental role in the development of top performing team members.

  successfully built top-performing personnel vital to supporting enterprise-wide operations by strategically recruiting and effectively interviewing, screening and testing candidates.

  efficiently planned and coordinated workflow, defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources.

  maintained full accountability for monthly p&l analysis, inventory management, merchandising and human resource management, further illustrating strong multitasking skills.

 

store manager & assistant store manager - service merchandise, richmond & chantilly, va            1998-2002

  allocated and administered budgets and financial resources to control payroll and operating expenses.

  strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.

  steered recruitment/selection of 20-40 associates, controlled and minimized shrink, and managed total store operations.

  conducted comprehensive review and analysis of daily operations and trends to design and execute targeted strategies to achieve the store s sales and profit plan.

 

prior experience

 

3rd key & jewelry manager - service merchandise, woodbridge, va

jewelry manager - bowen jewelry company, lynchburg, va

professional development/training

dale carnegie in effective speaking & human relations, lynchburg, va

diamond course - gemological institute of america

in-house management training program - service merchandise