career profile

results-oriented professional with solid skill in account management and client service. proven capacity to handle various functions necessary in supporting a successful organization. dynamic communicator and persuasive speaker, able to forge meaningful associations with clients, colleagues, vendors, management, and staff. talent to identify the needs of clients and to encourage a risk-free, positive atmosphere to meet those needs.

business development / personnel relations / customer service / account management

project management / professional development

written & verbal communication

professional experience

securus technologies, dallas, tx
account manager/customer relations, 11/2007 c present

• demonstrate leadership and knowledge leading to promotion to account manager within 6 months.
• recipient of the courteous co-worker award.
• ensure that the top notch customer service is delivered to correctional facility partners.
• address the needs of individuals calling in or out and escalated their concerns to reach a quick remedy.
• collaborate with facility on system updates and advise on platforms, web-based systems and products.
• fulfill project management goals and advise the account management support staff.
• train new employees and ensure quality control standards are maintained.
• execute the reporting necessary for all clients and audit client accounts
• assist in increasing profit through project management; oversee and manage workflow.

surgical notes, dallas, tx
title, 05/2004 c 01/2007

• transcribed dictation for a variety of medical reports, such as patient histories, physical examinations, chart reviews, consultation, or discharge summaries.

• reviewed and edited surgical operative reports or dictated material for spelling, grammar, clarity, consistency, and proper medical terminology.
• translated medical jargon and abbreviations into their expanded forms to ensure the accuracy of patient and health care facility records.
• identified mistakes in reports and check with doctors to obtain the correct information.

education

university of texas at dallas - dallas, tx
bachelor of science in public affairs (expected 12/2011)

other training

life training course, millenium 3 education, 08/2009

activities

for love of the lake, white rock lake volunteer
susan g komen, race for the cure