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yyyyyy x. yyyyyy                   0000 xxxxxx xxxx , xxxx , xxxxx 00000
                                                                                                                 xxx-xxx-xxxx • abc@xyz.com

 

career objective                                                                                                                                  

 

quality-focused, team-driven leader with expertise in operational / project management, training / development, and customer relations eager to contribute talents toward supporting a successfully progressive company in optimizing operational and facilities performance as a key staff member.

 

profile of qualifications                                                                                                                   

 

ø  offer over 24 combined years of proven experience within operational / project management, sales / service support, and residential construction management roles, including demonstrated expertise in diverse training / development, quality control, and customer relations capacities.

ø  drive revenue growth, exceed profit goals, and enhance customer service via a strong work ethic.

ø  contribute sharp business acumen, solid presentation abilities, and successful interpersonal relationship-building techniques, and provide superior written and verbal communication talents.

ø  demonstrate dynamic prioritization and time management skills, including identifying and resolving daily problems in a proactive and productive manner while maintaining high-quality standards.

ø  showcase a calm demeanor within high-pressure situations, and excel within independent- or team-based environments to meet and / or exceed all organizational objectives.

 

professional experience                                                                                            

 

beaver builders, rock island, il                                                                                           2008 c present

 

~ key business achievements ~

   updated company trade scheduling process with a more concise email format and 4- to 6-week lead time.

   ensured smooth, efficient building processes by maintaining all homes on schedule during construction.

 

job title

ø  utilize broad scope of industry knowledge and strong leadership talents toward directing simultaneous construction activities for up to 12 semi-custom homes at multiple job sites, including supervising carpenters and all trades and scheduling trades throughout entire construction processes.

ø  perform final walk-thrus with homeowners and complete all punch lists, schedules, and service requests, along with maintaining superior client satisfaction rates by promptly resolving all daily issues.

ø  create and complete quality checklists during comprehensive building processes to guarantee a 100% complete home delivered on schedule and within set parameters.

ø  liaise among trades, inspectors, employees, suppliers, realtors, office staff, owner, and homeowners, and assist with any on-site framing, trim, landscaping, mowing, or cleaning as required.

 

kennedy homes, l.p., south barrington, il                                                                                2001 c 2008

 

~ key business achievements ~

   successfully met a company-wide goal of 100% of homes delivered 100% complete and 100% on time by focusing on operational details and performance quality.

   optimally turned around several job sites that had previously been mismanaged, resulting in excessive scheduling and homeowner issues.

   created best method procedures in cooperation with the vice president of housing, including implementing the procedures within the field through training sessions with company staff, trades, and subcontractors.

   created dynamic training materials, forms, and videos that were adopted company-wide for training newly hired personnel, as well as ensuring optimal ongoing training / development of current field staff members.

 

field superintendent

ø  maintained responsibility for the concurrent management of three new home construction job sites consisting of up to 40 in-production homes with a value of up to $10 million.

ø  trained and supervised assistant superintendents and laborers, along with maintaining daily operational schedules, coordinating all trades, and assisting in budget preparation and development activities.

yyyyyy x. yyyyyy
                                                                                                                        xxx-xxx-xxxx • page two

 

professional experience (continued)                                                                          

 

kennedy homes, l.p., south barrington, il (continued)                                                             2001 c 2008

 

field superintendent (continued)

ø  successfully resolved any exterior service and site homeowner issues, as well as proactively interacting with and conducting meetings comprised of homeowners, trades, villages, and inspectors on a daily basis.

ø  accurately reviewed blueprints and submitted / followed up on rfis as necessary, along with reporting all progress and / or management issues to zone management and / or construction directors, following through on essential executive-level suggestions or decisions.

 

quality control inspector

ø  created and performed quality control inspections based on service trends on all homes at job sites, including reviewing reports with site superintendents for compliance and / or required adjustments.

ø  provided daily and weekly reports compiled from all quality control inspections to be efficiently distributed to zone management, construction directors, and executive-level housing management.

ø  effectively monitored, evaluated, and graded company policies, procedures, and methods regarding presentation, housekeeping, and energy conservation activities within each inspected home.

 

construction trainer

ø  built top teams by delivering quality on-site field staff training programs to encourage low turnover rates, high levels of company loyalty, exceptional client relations support, and continued operational success.

 

assistant superintendent

ø  reported daily scheduling during new homes construction under the supervision of site superintendents, as well as resolving any necessary construction issues, preparing homes for walk-thrus and closings, conducting homeowner meetings, and overseeing that job site operations adhered to company standards.

 

united stationers, inc., des plaines, il                                                                                       1987 c 2001

 

~ key business achievements ~

   resourcefully created a list of suggested building systems repairs and / or upgrades for budgeting and approval, including supervising the implementation and installation of approved projects.

 

maintenance coordinator

ø  successfully supervised and directed two maintenance mechanics working on both 2nd and 3rd shifts, as well as maintaining responsibility for three buildings totaling over 200,000-square-feet and including a company data center, while proactively reporting to facilities management.

ø  accurately monitored, reported, and corrected any issues within the three sites, as well as ensuring optimal levels of customer service support at all times.

ø  coordinated and supervised the facilitation of major corporate projects, including parking expansion, build outs, renovations, mechanical upgrades / additions, and departmental moves between buildings.

ø  served as a beneficial operational liaison to all vendors, subcontractors, and internal department personnel, as well as working as the primary on-call employee 24 / 7 / 365.

ø  served in additional roles such as maintenance mechanic, mailroom coordinator, and mailroom clerk.

 

~ additional key experience ~

 

trak auto, bridgeview, il                                                                                                            1984 c 1986

 

assistant manager / floor manager

 

education                                                                                                                    

 

extensive business / mechanics coursework

 

lincoln technical institute / oakton community college / loyola university

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