career objective                              

detail-oriented financial analyst and business information systems management specialist eager to contribute skills and knowledge toward supporting the employer in optimizing financial and operational performance

profile                                                

ø  offer numerous years of progressive experience, with extensive experience performing a wide range of information management and accounting duties, including accounts payable and receivable, employee payroll, account reconciliation, financial reporting, journal entries, deposits, and internal auditing

ø  solid record of training and leading top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  provide outstanding customer service through efficient research and resolution of potential issues; possess sharp analytical aptitude and problem-solving capabilities

ø  strong technical proficiencies including applications addressing billing and coding, as well as month and year-end financial statement generation and reporting; execute enterprise-wide software conversions that boost bottom-line performance

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  ensure compliance with corporate policies and procedures as well as government laws and regulations regarding the handling of sensitive information

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

support analyst, harris computer / mainstreet software, berlin, md                                                         2004 c present

• successfully perform a broad scope of functions, including client relations, technical implementations and conversions, and training duties
• plan program implementations and enhancements, develop schedules, and create conversion maps for software covering accounts receivable, general ledger, billing, and pos modules
• deliver in-house and on-site software training for 80+ municipal agency clients; create, update, and maintain training manuals and materials for multiple applications, updates, and patches
• work closely with customers and users to promote optimal product usage in line with individualized accounting needs

 

senior debit premium technician, columbian financial group, binghamton, ny                                          2000 c 2004

• provided knowledgeable and courteous assistance for internal and external clients, including regional sales directors, home office staff, agents, and policy owners; served as key point of contact for new and established accounts
• conducted audits, documented account shortages, and investigated and resolved issues related to commissions, accounting, and policies
• expertly trained staff on interdepartmental debit billing  procedures; managed system conversion testing process

 

office clerk / accounts receivable clerk, superior automotive warehouse, orlando, fl                               1997 c 1999

• accurately prepared customer billing statements, managed day-to-day client accounting and a/r, and reconciled invoices
• processed company payroll and performed all banking functions
• coordinated fleet schedule, oversaw seven drivers, ensured timely deliveries, and maintained detailed warehouse records

education                                           

business information management studies, broome community college, binghamton, ny                          2000 c 2004

• member, phi theta kappa honor society

 

general studies, valencia community college, winter park, fl                                                                               1999