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yyyyyy x. yyyyyy

2001 east spring creek parkway, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

solutions-focused senior-level engineer eager to combine proven network development, installation, troubleshooting, and maintenance talents, as well as strong equipment training and client relations skills, toward optimizing a company s success.

 

profile

 

ø  dynamic engineering support abilities; adept at multitasking within high-pressure environments and strategically planning, prioritizing, and coordinating workflow processes to maximize productivity, efficiency, and quality.

ø  create and implement best practice methodologies and continuous improvement programs to achieve cost-effective alignment with corporate-based engineering goals.

ø  recognized as the go-to person for immediate resolution of complex technical issues; contributes solid supportive communication, interpersonal relations, and organizational liaison abilities.

 

~ key nortel, dsc, rockwell, nec, and volt delta proficiencies ~

 

lpp / enet maintenance • dms-250 switch maintenance • de-3 / de-4 channel banks / csu

passport switches • dms-100 family switch performance management • dms-250 eioc / ecore

megahub stp switch maintenance • mod20e switches • ds3 equipment rc28d • voice server switch maintenance

 

professional synopsis

 

ceterus networks

senior support engineer                                                                                                                  2002 c 2008

 

ø  applied dynamic engineering talents toward performing successful installation and customer support efforts for uts 900, uts 1100, uts 810, utx 8212 (hub), uts 1530, and uts 4234 products, including proficiently handling trouble ticket administration and liaising among software engineers to resolve key technical issues.

ø  communicated with top-performing sales personnel to relay extensive product knowledge toward ensuring optimal individualized customer-based networks operations.

ø  strategically steered the development of innovative new products and testing procedures for the cost-effective manufacturing and fulfillment of corporate equipment, along with authoring customer test plans, targeted documentation, and new processes for efficient installation of wide-ranging products.

ø  demonstrated knowledge of 10 xxx-xxx-xxxx, and gigabit ethernet, as well as tdm interfaces to include ds1s, e1s, t3s, oc12s / oc3 optical interfaces, and pseudowire.

ø  created effective training programs for customers and lab / field trials, including developing, implementing, and maintaining high-quality installation / configuration standards to provide consistency within technical operations.

 

nortel

senior support engineer                                                                                                                  2000 c 2002

 

ø  optimized optera lh4000 ems equipment operations by proficiently installing ems software, sun / nt servers, and sun / nt clients, as well as sun operating systems (os) and ems craft interface software.

ø  performed superior on-site customer service support pertaining to noc-based equipment installation and communicating with ip groups to obtain network elements and enable lh4000 establishment.

ø  installed and troubleshot dwdm hardware, as well as all facets of lh4000 equipment to include working with developers to resolve customer problems and performing lab testing to duplicate and remedy field-based issues.

 

sprint

lead support engineer                                                                                                                     1998 c 2000

 

ø  demonstrated solid leadership abilities toward overseeing an atm passport platform, as well as proactively liaising with vendors for resolving operational challenges and guaranteeing seamless technical processes.

ø  supported the creation of strategic policies / procedures concerning the successful development of the passport platform, along with managing over 400 plus passport switches which ran frame relay, ip, atm, ima, and voice-over atm / ip.

 

network technical specialist (nts)                                                                                                   1997 c 1998

 

ø  maximized systems efficiency by monitoring and maintaining a sprint atm network, along with performing hardware / software troubleshooting within hitachi, nec mod20e, vector, passport, aac3, and nxt1 38 / 3900 switches and providing the administration and follow-up of trouble tickets (i.e. trs / ndss, etc.).

ø  directed corporate equipment maintenance on customer premises to include aac3s, aac1s, and cellsmarts.

 

~ additional professional roles held prior to 1997 ~

yyyyyy x. yyyyyy

2001 east spring creek parkway, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding [ insert job title ] role within your progressive organization, and am submitting my resume for your review.

 

i am eager to apply my broad professional background in network development, installation, troubleshooting, and maintenance for such high-profile companies as ceterus networks, nortel, and sprint, as well as strong equipment training and client relations skills, toward maximizing your company s productivity and ensuring continued marketplace dominance.  i can demonstrate dynamic engineering support abilities, and am adept at multitasking within high-pressure environments and strategically planning, prioritizing, and coordinating workflow processes to optimize productivity, efficiency, and quality.

 

you will find me to be a solutions-focused senior-level engineer who is able to create and implement best practice methodologies and continuous improvement programs to achieve cost-effective alignment with corporate-based engineering goals.  in addition, i have been recognized as the go-to person for immediate resolution of complex technical issues, and can contribute solid supportive communication, interpersonal relations, and organizational liaison proficiencies to any technical role. for these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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