Yyyyyy x. yyyyyy

Dynamic, articulate and intelligent College Graduate and current CCNA Student, eager to contribute strong technical, troubleshooting and IT system resolution talents toward supporting the goals of a progressive employer in an entry-level information technology role.   Exceptional technical acumen and strong customer service skills as well as the ability to learn quickly and work well in an independent or team driven environment.

In Progress:  Cisco Certified Network Associate / CCNA Certification
2009:  San Jose State University, San Jose, CA - Bachelor of Science, Marketing

   Persuasive and Effective Communicator

   Excellent Writing/Public  Speaking Skills

   Detailed Oriented and Accurate

   Microsoft Office Suite/Technical Savvy

   QuickBooks/Microsoft Exchange

   HTML/LINUX/Windows Server 2003

   Website Content Update/Management

   Provide Key End-User Support

   Client Relations/Customer Service

2009 to 2010:  The G.S Haly Company, Redwood City, CA - Office Manager/Tech Support

   Provided comprehensive office management and technology support for this tea importer/broker; optimized website design strategies to drive market positioning and increase consumer interest. www.gshaly.com

   Updated web presence with the addition of new products and pricing information.

   Ensured that all internal computer systems were operating at optimized functionality.

   Leveraged strong understanding and experience with Windows Server 2003, Microsoft Exchange, QuickBooks, and Outlook to troubleshoot and resolve issues quickly and efficiently.

   Maintained oversight for AP and AR duties; managed customer service and supported day to day business activities to enhance bottom line results.

Summers 1999 to 2009:  Bauer Industries/Rack N Road, San Carlos, CA - Installation Technician

   Provided installation and customer support services for this retail operation selling and installing trailer hitches, bikes racks, and other vehicle accessories. 

   Communicated with clients to identify needs; filled in for Manager in his absence, and operated computerized inventory control system to maintain strict controls on products and overhead costs.

   Collaborated with manufacturers and distributors to place orders, introduce new products and support marketing/merchandising efforts to optimize consumer traffic and sales results.