yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

recent mba, human resource management graduate with extensive practical business and administrative background eager to contribute academic and professional credentials toward the optimal performance of a progressive organization.

 

profile

• recent graduate with a mba in human resource management offering solid and progressive training in customer service, staff supervision/development, issue resolution, and regulatory compliance.
• in recognition of outstanding performance and solid industry knowledge, quickly progressed to positions of increasing responsibility in personnel development and customer relations.
• trained to facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
• recognized ability to express complex thoughts in creative and vibrant presentations; ensure key points are communicated clearly and effectively in both english and spanish communications.
• technically proficient in all windows operating systems, microsoft office suite and lotus notes; type 60+ wpm.

 

professional education

 

masters of business administration in human resource management strayer university                   2009

gpa: 3.7

 

bachelors of arts in business administration strayer university                                                         2007

gpa: 3.4

 

member shrm                                                                                                                                       2009

 

professional experience

member services representative fleet reserve association                                                  2007-present

• spearhead a broad range of member service functions on behalf of company, ensuring quality member relations.
• sharp business acumen and experienced in managing broad scope of operations, from entering payments into imis database to creating financial accounts and researching member disputes.
• actively assist marketing director in member database cleanup and membership director in through strategic membership retention initiatives.
• lead in processing all ongoing fund raising programs, ensuring 100% accuracy and completeness.

 

administrative assistant curzon staffing                                                                                            2007

• awarded contract-to-hire with temporary employer fleet reserve association on 2^nd day of job, in recognition of exceptional administrative skills and high-quality on-the-job-performance.

 

administrative assistant officeteam                                                                                                     2006

• successfully oversaw all administrative operations, including supply purchasing, meeting scheduling, screening phone calls, typing correspondence, and database management.

 

credit researcher/consumer lending navy federal credit union                                                         2006

• actively assisted loan officers in all administrative functions, from manually entering loans, verifying loan applicant information and maintaining office operations.

 

quality assurance technician parsons brinkerhoff                                                                    2001-2006

• consistently performed detailed quality control reviews and inspections, inputting all information into insurance valuation software program.

 

receptionist norell services                                                                                                                1999

• quickly promoted to serve as assistant to senior secretary for excellent work performance, tasked with handling high-volume switchboard, retrieving documents for state reports and providing spanish translation.