career objective                              

results-driven expert analyst and technical writer eager to contribute superior testing skills and depth of it knowledge toward supporting the employer in optimizing operational and financial performance

profile                                                

ø  offer numerous years of progressive experience in developing and executing test plans, cases, and scripts, with expertise in functional, regression, and user acceptance testing

ø  extensive commercial experience and ability to assess and respond to client-specific needs; create and document complex technological procedures

ø  develop and conduct testing courses, author procedural manuals, design process improvement plans, and generate successful proposals

ø  practical experience leading top-performing support teams and strategically planning workflow

ø  dynamic communication, presentation, and relationship management skills

 

~ technical proficiencies ~

systems:             ibm pc: windows 2000 / xp / nt / 98 / 95; unix; ibm mainframe: jcl, pl/i.

databases:          clearcase, documentum, doors, msaccess, perforce, quality center, remedy, requisitepro, sourcesafe, test / cycle, testdirector

tools:                 acrobat, amipro, doc-to-help, irise, lotus notes, ms office (excel, outlook, powerpoint, word), ms project, novell groupwise, requisitepro, robohelp, visio, wordperfect

professional experience                

independent consultant, new york, ny                                                                                    2002 c present

• successfully author test plans and cases, execute and oversee user acceptance testing, and track defect reporting to facilitate corporate initiatives for major clients including pricewaterhousecoopers (1/06 c present), ct corporation (5/05 c 7/05), montefiore emerging health it (12/04 c 1/05), johnson & johnson (10/04 c 11/04), metropolitan museum of art (9/03 c 7/04), new age training (4/03 c 6/03), rutgers executive learning center (2/03 c 3/03), and banklink (9/02 c 12/02)

• contribute to a diverse range of key projects; enabled installation of voip system, coordinated team testing and made process recommendations for document imaging project, ensured strict compliance with regulatory guidelines for medical devise website, developed rfp and other responses, created knowledge assessments to assist in hiring process
• provide pc support and user training for additional varied individual and commercial clients; deliver excellent customer service

 

managing consultant c software quality management, spherion, new york, ny                       1990 c 2001

• performed a broad range of information technology responsibilities for long- and short-term projects for technology division clients in the private and government sectors;  clients included citicorp, j.p. morgan, morgan stanley, chemical bank, deutsche bank, bank of tokyo, cbs, seiko, aig, prudential insurance, at&t, ny telephone, bell atlantic, southern new england telephone, nassau county government, and new york city government
• steered software and web development efforts to maintain superior levels of quality; developed and implemented conversion plans, evaluated deliverables, conducted tests, and set up and administered applications
• created databases, document archiving systems, client / server program management packages, and tracking solutions to better manage data; effectively led support teams to consistently meet strict schedule requirements and achieve on-time deployments
• analyzed project needs and developed requirements; collaborated with vendors to customize software packages for proprietary use; ensured maximum efficacy
• developed curricula and conducted courses for practice support  division clients as well as staff; covered client-server and gui testing topics in line with spherion methodology

 

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~ key achievements ~

ø  consistently achieved on-time rollouts and upgrades for client projects as an independent consultant

ø  developed successful $4.3 million ny city rfp response, as well as numerous other winning proposals

ø  co-authored hypertext validation and testing methodology that became the foundation of the sqm practice for spherion

ø  effectively led five-member team on major corporate relocation project for morgan stanley

education                                           

master of science in mathematics, northwestern university, evanston, il

bachelor of arts, phi beta kappa, new york university, new york, ny

 

~ professional development & affiliations ~

new age training, new york, ny: sql / oracle / sql server / unix / crystal reports (8 weeks) ~ advanced project management ~ capability maturity model (cmm) ~ configuration management ~ object oriented analysis and design using uml ~ requirements management using doors

 

cityspin c new york city software process improvement network: requirements management ~ configuration management ~ business management sigs (speaker, discussion leader)