Bilingual (English/Spanish) IT Professional eager to contribute exceptional project management,

client relations and team leadership expertise toward supporting a dynamic company in optimizing performance and productivity.

 

 

         Substantial technical savvy with exceptional hands-on management experience in a broad range of IT arenas spanning networking, telecommunications, high-level technical support, and configuration and administration of voice and data communications systems.

         Sound ability to provision, test and turn-up voice and data telecommunication services such as DS3, DS1/PRI, Frame-Relay, ISDN, DSL and private lines.

         Well-versed in maintenance of Definity, Octel and other PBX (NEC) and voice mail systems.

         Adept at network design and implementation, and troubleshooting hardware and protocols such as TCP/IP, firewalls, VPN, VLAN, network switches, routers and wireless data communications.

         Reliably maintain unparalleled responsiveness to critical business needs, ensuring first-rate customer satisfaction and SLA compliance through continued communication and cooperation. 

         Highly adaptable; quickly master new roles, responsibilities, technologies and environments.

         Superior ability to establish cohesive working relationships with all levels of an organization to expedite and ensure project success.  

 

 

Pharmanet, Princeton, NJ, 2006 to Present

Sr. Network Analyst

• Provide quality network and telecommunications support for global pharmaceutical services company.
• Proficiently administer Avaya CM phone network and Cisco LAN/WAN. 
• Turn-up, troubleshoot and administer telecom circuits including T1, DS3 and Ethernet.
• Install, fine-tune and expertly maintain Avaya Call Center environment via ACDs, Vectors, VDNs, Skill/Hunt Groups, etc. and function as escalation point for rapid problem resolution.
• Seamlessly partner with vendors and colleagues to expedite solution delivery for customers.
• Configure and maintain WAN acceleration equipment such as Riverbed Steelhead and Steelhead Mobile Controllers and Clients, significantly enhancing IT infrastructure.
• Troubleshoot and maintain VPN clients such as SecureRemote and Endpoint Connect.

 

AT&T, Piscataway, NJ, 2004 to 2006

Technical Support Engineer

• Troubleshot, supported, and maintained ISP services including Internet connectivity, VPN, MPLS, Frame Relay, MLPPP and Cisco routers (series 7200, 3800 and 2800).
• Liaised with Local Exchange Carriers and enterprise customers to swiftly resolve connectivity issues.
• Precisely documented customer incidents from conception to completion.

 

HUDD Distribution Service Avenel, NJ, 2003 to 2004

Network Administrator

• Oversaw LAN/WAN operations for logistics center and provided warehouse systems support for 2425 RF Keypad Handheld Computer, Exceed WMS and SortView systems.

 

Continued

 

 

 

Yyyyyy x. yyyyyy C Page 2 of 3

 

Professional Experience continued

 

• Efficiently completed moves, adds and changes for Avaya Definity and Octel voice mail systems.
• Monitored and maintained network connectivity of all servers, workstations, telephony equipment, fax machines, printers and copiers.

 

Classic Lincoln Service, LLC Newark, NJ, 2002 to 2003

Consultant

• Performed extensive support functions for servers and workstations and upgraded and managed Cisco 2620 routers and Avaya Partner systems.
• Strategically designed, launched and administered company website with online reservation system feature to drive new business and increase customer satisfaction.
• Trained company personnel in use of Microsoft Office Suite of programs.

 

InfoTex Systems Plainfield, NJ; NTT DATA USA, LLC, Jersey City, NJ, 2001

Consultant

• Designed, configured and implemented Internet Caf network and set up Microsoft Small Business Server 2000 with DHCP, DNS and printing and file sharing.

• Supported corporate voice and data services for clients at facility management company.
• Exercised strong customer service expertise to facilitate pre- and post-sales support for service requests encompassing site survey, proposals, vendor management and implementation.
• Served as network administrator for Cisco 3620 routers, 2950 Catalyst switches and MS Business Server 2000 client/server environment.
• Adeptly programmed and supported Avaya Definity PBX, NEC 2400 PBX and Octel systems.

 

Computer Sciences Corporation, Bridgewater, NJ, 2000

Senior Member, Technical Staff

• Performed broad-scope technical functions inclusive of voice and data systems administration, Avaya PBX administration, networking, and managing Novell 4.12, Windows NT 4.0 and MS Exchange file-servers for upgrades, account IDs, antivirus and back-ups.
• Applied dynamic communication skills toward working with clients and vendors to successfully support voice systems at seven locations.
• Assisted WAN engineer in analyzing and rectifying problems with T1s, Frame-Relay, DLSW+, IP subnetting, routing protocols and circuit upgrades.

 

Interim Technologies Edison, NJ, 1999 to 2000

Consultant

• Contributed excellent technical acumen toward providing first-rate network support for voice and data systems comprised of Cisco routers and switches, Avaya PBX and Octel solutions.
• Served as team leader for infrastructure expansion initiative encompassing cabling design, vendor management and network hardware installation.
• Partnered with LAN engineer to complete network services such as Windows NT, Novell and MS Exchange server administration and assisted WAN engineer in installing network switches and routers.
• Analyzed, troubleshot, diagnosed and repaired problems including printing, desktop, network cabling, switches and Ethernet routers.

 

Prior Background:

 

Sr. Technician, Network Communications Systems, NTT DATA Corporation, Jersey City, NJ

Network Lab Technician & Instructor, Metropolitan Institute of Network Technology, Jersey City, NJ

 

Continued

 

 

 

Yyyyyy x. yyyyyy C Page 3 of 3

 

 

Cisco Certified Network Associate

 

Certified Acterna Specialist

 

Certified Avaya Administrator

 

Certified LAN/WAN Specialist

 

 

Hardware: Network Interface Cards (Netgear, 3COM, D-Link, Linksys, Intel); Wiring/Cabling Closet IDF/MDF for LAN and Telecommunications; Hub/Switches (Cisco Catalyst 1900/2900, Netgear, 3COM, D-Link); Modems (DSL, Cable, Motorola, Comquest, Adtran); Cisco 2500/2600/3600/4000/7200routers; CSU/DSU (Paradyne, Motorola, Racal, LarseCom); PBX (NEC, Avaya Partner, Avaya Definity; Voice-Mail: Octel, Intuity, Active-Relay)

 

Test Equipment: MicroTest PentaScanner, tone Gen./Tracer, Breakout Box, TTC FireBerd 6000 Communications Analyzers, T-Berd 2209 Communications Analyzer, T-Berd 950 ISN BRI/PRI, HP T1 and Data Communications analyzer

 

Software: Microsoft Windows X.X, 95, 98, NT Workstation/Server 4.0, XP, MS Exchange Server 4.0, MS Small Business Server 2000, MS Office 97/200/XP, Netscape Navigator, RIPv1&2, EIGRP, OSPF, Frame-Relay, PPP, PPTP, IP, VPN, IP, IPX, NetBeui, DNS, DHCP, WINS, Cisco IOS 10.X/11.X/12.X, Seagate BackupExec 7.2, Post.Office, Visio Pro/Technical 5.0/6.0, Novell Netware 4.11/4.12, ProComm, WS FTP, Winzip, Symantec Norton Anti-Virus, HP Openview Work Group Node Manager, CA Inoculate IT 4.5, TTC FireBerd Fast LAN Analysis, Symantec System Center