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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phone: (xxx-xxx-xxxx
abc@xyz.com
Bilingual (English/Mandarin) Hospitality Professional with excellent academic credentials eager to contribute keen analytical, accounting, and research expertise toward supporting the employer in increasing hotel revenue growth and profitability.
Qualifications Profile
Solid experience in reservations/front office operations with particular strengths in guest relations and problem resolution.
Research experience encompasses questionnaire/survey design, focus groups, data analysis and interpretation, report writing, and presentation of findings.
Able to leverage forecasting, budgeting, accounting, analytical, and market research abilities to fortify room and F&B (food and beverage) revenue production.
Proactively foster and nurture strong relationships spanning diverse cultures and backgrounds.
Highly versatile and productive; able to quickly master new roles, responsibilities, and environments.
Conscientious and resourceful with superior time management and prioritization skills; able to balance multiple tasks and demands simultaneously.
Detail-driven and personable team player; consistently exhibit self-reliance and strive to achieve perfection in all endeavors.
Consistently focus on optimizing guest relations to achieve and maintain excellent occupancy levels and repeat business.
Education
M.S. Degree, Hotel & Restaurant Management ~ GPA: 3.8
University of Missouri, Columbia, Missouri
B.A. Degree, English Language & Literature
Renmin University of China, Beijing, China
Professional Experience
Native Intimates Ltd., New York, New York, 2009 to Present
Operations Specialist
- Spearhead daily business operations in collaboration with ten national retail buyers, consistently monitoring and ensuring on-time product delivery.
- Conduct ad hoc analysis for senior management, essential to supporting critical decision-making regarding buying and selling activities.
- Proficiently manage five overseas suppliers and perform extensive weekly production analysis.
Continued
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
Naomi Village Resort, Cresco, Pennsylvania, 2008
Assistant Manager
- Strategically conducted weekly booking analysis to anticipate and accurately forecast demand and successfully administer reservation system.
- Applied well-developed organizational skills toward coordinating group reservations, generating group rooming list and reports, and delivering superior guest service.
- Planned, designed, and executed marketing plan which quickly elevated sales by 5%.
University of Missouri, Columbia, Missouri, 2006 to 2008
Market Research Assistant
- Employed significant analytical talents to conduct comprehensive market and revenue research in hotels, scrutinize data with Excel and SSPS, and present results at national conferences.
Sawgrass Marriott Resort & Spa, Ponte Vedra Beach, Florida, 2007
Management Intern
- Meticulously balanced and audited room and F&B revenue using Delphi software.
- Compiled extensive accounting documentation for analyzing and optimizing daily revenue production.
- Innovatively devised customized promotional tools for recreation event which saw attendance double from prior event.
Regency Downtown Hotel, Columbia, Missouri, 2007
Front Office Agent
- Combined sharp communication and interpersonal skills to deliver exceptional guest service during check-in and check-out procedures, maximizing satisfaction and loyalty.
- Promptly answered incoming reservation calls and contributed to preparing rooming list.
Beijing Guangxi Hotel, Beijing, China, 2005 to 2006
Sales Revenue Analyst
- Contributed proven financial acumen toward conducting revenue/booking analysis, formulating monthly reports including incentive calculations, and presenting findings to hotel management personnel.
- Played an integral role in producing in-depth reports indicating sales and catering goals.
Technical / Computer Skills
Microsoft Office Suite (Word, PowerPoint, Excel, Access, and Outlook) Microsoft Project SPSS PMS MARSHA Delphi
Industry Activities / Professional Development
Attendee, International Hotel/Motel & Restaurant Show, New York City C 2007 and 2009
Attendee & Presenter, 14th annual Graduate Student Research Conference in Hospitality and Tourism, 2009
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phone: (xxx-xxx-xxxx
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you solid experience in the hospitality industry, considerable guest service experience, well-developed skills in sales revenue analysis, and advanced forecasting and analytical skills. To complement these qualifications, I offer polished organizational, prioritization, and problem solving skills which are paramount as a <insert job title/position>.
As a proactive contributor to your hotel, you will find me to be an industrious professional committed to supporting you in achieving your objectives through first-rate performance, insight, dedication and initiative. I am confident that I could be a valuable asset to <insert name of hotel>, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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