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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                                                            abc@xyz.com

objective

proficient it professional eager to contribute advanced technology, systems architecture, project management and business knowledge to a fulfilling and challenging senior level position.

career profile

ø  over 12 years of intensive it design, development and management experience.

ø  bachelor of science in computer science and engineering.

ø  skilled in managing cross system analysis and design.

ø  expert in systems analysis, architecture, implementation and quality assurance.

ø  serve in leadership capacity as chair of industry standards committee, comprised of telecommunications experts, focusing on producing xml schema-based object oriented modeling to product all industry standards documentation used to process customer wholesale and access orders; also designed xml schema for local service ordering guidelines (lsog).

ø  additionally, designated as chair, unified ordering model-local service request (uom-lsr) committee.

ø  served as subject matter expert for new technology implementation and presented technical proposals to industry professionals.

ø  strong background in application and asset migration.

ø  proficient in resources and vendor management, budget guidelines and cost benefit analysis.

ø  in-depth experience in cross organization collaboration.

ø  well-organized multi-tasker with strong detail orientation and problem solving skills.

ø  adept in aligning it contributions with organizational objectives and customer requirements.

ø  enthusiastic team player and contributor to organizational proficiency.

ø  outstanding capacity to develop and implement advanced applications.

ø  active participant in alliance for telecommunications industry solutions-order & billing forum (atis-obf).

ø  recipient of atis-obf certificate of achievement, multiple departmental achievement awards and finalist in verizon excellence awards.

ø  in-depth community involvement through volunteer activities with humane society of united states, aspca and friends of homeless animals, and as a volunteer with the boys and girls club of greater washington.

technology skills

j2ee, java, xml, soap, uml, html, c, c++, oracle, db2, sql, pl/sql, bea web logic,/wli, unix, ibm web sphere, ms project/office suite, mq series, borland togethersoft, argo uml, eclipse, xml spy, rational suite, cmm, ieee, telecommunication

professional experience

verizon communications                                                                                                             2007 - present

senior manager, revenue assurance and executive issue resolution (2007-present)

         as senior manager, hold comprehensive responsibility for addressing problems surfaced to executive management; analyze root cause of problematic issues and implement resolution.

         spearheaded development of tool/process with goal of detecting changes in customer profiles and ordering patterns to facilitate analysis of core issues.

         in support of enhancing and developing customer experience with fios, work closely with clients in identifying areas of process/procedures requiring improvement.

         for 2009, accomplished customer ordering/billing issue savings of $2.7mm, exceeding projected figures by $300,000.

         additionally, identified 220+ system defects and reduced customer complaints by 60%, exceeding target by 20%.

         oversee subject matter expert team formed to identify/solve specific information technology issues and meet on weekly basis with executive management, including cio, to discuss team performance.

         recognized by executive management with awarding of verizon cio award for outstanding accomplishment in 2009.


yyyyyy x. yyyyyy

page two

 

 

technical manager & senior member of technical staff c high-capacity ordering services (2005-2007)

         oversaw team of 30 domestic and offshore staff for critical, hi capacity services ordering system.

         designed new processes, configuration management solutions and integration of legacy systems.

         coordinated with business clients to research, analyze and define high-value products.

         developed plans and schedules, estimated resource requirements and monitored project activities.

 

solutions architect, wholesale netstatus application (2006-2007)

       improved shared data utilization, performance and reliability.

       managed upgrade of applications and database software.

       planned, developed and implemented application interfaces.

 

senior designer & team lead, systems architecture (2002-2006)

         designed and implemented common object oriented framework called wisdom using uml and j2ee.

         directed team of six architects to redesign wholesale customer transaction application using the framework.

         wisdom application framework is used for all verizon wholesale applications.

         provided updated technology and tool comparison recommendations.

 

bell atlantic, bridgewater, nj                                                                                                         1999 - 2002

team lead, web gui application

         served as team lead for four staff migrating local service gui from ibm web sphere to bea web logic.

         saved over $10mm in fcc fines due to lost transactions and fallout of wholesale customer orders.

 

at&t, bridgewater, nj                                                                                                                   1998 - 1999

web designer & developer, wholesale intranet division

       oversaw development of company intranet web sites.

       administered windows nt servers and intranet database.

       introduced xml technology to business.

       designed dtds for internal data communications.

 

education


university of toledo, toledo, oh

bachelor of science, computer science and engineering

 

 

 

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